Service Advisor: Boost Service Sales & Satisfy Customers

Savage Kia; Reading (Berks County); On-site; USD 45,000 - 65,000; Full time

Job summary

Savage Kia in Reading, PA is seeking a Service Advisor to drive service sales and gross profit while ensuring top‑notch customer satisfaction. You will coordinate with technicians, greet customers, collect vehicle data, identify service needs, and promote labor, parts, and accessories with honesty.

Key duties include providing labor and parts estimates, obtaining approvals, writing clear repair instructions, coordinating with manufacturers and extended warranty providers, and securing customer

Qualifications

• Education or experience: one-year certificate from college/technical school or 3–6 months related experience.
• Excellent communication skills; ability to respond professionally to inquiries.
• Experience with CDK software.
• Willing to work Saturdays, especially month-end.
• Must have a valid in-state driver’s license and clean driving record.
• Must be a team player with honesty and integrity.
• Uniforms are provided and required.
• Willing to serve on the safety committee.
• Flexible hours may be required.

Responsibilities

• Greet customers and gather vehicle data; determine service needs and consult file.
• Promote labor, parts and accessories while advising customers.
• Provide estimates for labor and parts; obtain approvals.
• Write clear repair instructions on the RO for technicians.
• Coordinate with manufacturers and warranty companies for approvals.
• Ensure vehicle is repaired right the first time and track follow-ups.
• Close out repair orders and document customer communications.
• Participate in safety committee when elected.

Skills

Communication skills

Customer service

Education

One-year certificate from college/technical school

Tools

CDK

Job description

Savage Kia in Reading, PA is seeking a Service Advisor to drive service sales and gross profit while ensuring top‑notch customer satisfaction. You will coordinate with technicians, greet customers, collect vehicle data, identify service needs, and promote labor, parts, and accessories with honesty.

Key duties include providing labor and parts estimates, obtaining approvals, writing clear repair instructions, coordinating with manufacturers and extended warranty providers, and securing customer