Service Advisor & Coordinator – High-Volume Truck Repair

Transport Refrigeration of NW Arkansas; Lowell (AR); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental & Vision

401(k) with company match

Paid holidays

On-the-job training

Job summary

Transport Refrigeration of NW Arkansas, Inc., is hiring a Service Administrator for our Lowell service location. As a Service Writer, Service Advisor, or Service Coordinator, you will greet customers, open repair orders, and coordinate with technicians, parts, scheduling, and final billing.

This role suits someone with service writer or dealership experience who thrives in a fast-paced environment and takes ownership to keep jobs moving. We offer competitive pay, benefits, and training.

Qualifications

• 1+ year experience as a Service Writer/Service Advisor/Service Coordinator preferred.
• Experience in truck, diesel, automotive, or repair shop environment is a plus.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable learning service order and dealership management software.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Greet customers and respond to scheduled, walk-in, and urgent service needs.
• Open, manage, and close repair orders (ROs) in a high-volume service environment.
• Coordinate and prioritize technician jobs and monitor repair progress.
• Communicate job status and expectations with customers.
• Partner with Parts Department to ensure parts availability and accurate usage.
• Prepare accurate invoices and complete final billing.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Transport Refrigeration of NW Arkansas, Inc., is hiring a Service Administrator for our Lowell service location. As a Service Writer, Service Advisor, or Service Coordinator, you will greet customers, open repair orders, and coordinate with technicians, parts, scheduling, and final billing.

This role suits someone with service writer or dealership experience who thrives in a fast-paced environment and takes ownership to keep jobs moving. We offer competitive pay, benefits, and training.