Service Advisor/Consultant

Merit Chevrolet; Fort Snelling Unorganized Territory (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan with company 1

Paid time off and holidays

Employee discounts on vehicle Purchsae

Career growth and training

Job summary

Merit Chevrolet Co. in Saint Paul, MN, seeks a Service Advisor/Consultant to bridge our service department and customers, guiding clients through vehicle service needs and ensuring a seamless experience that builds trust and loyalty.

You will coordinate with technicians, explain options with timelines, and maintain records while delivering excellent customer service. A high school diploma is expected, with a valid driver's license and reliable transportation.

Qualifications

• Experience as a Service Advisor or related customer service role.
• Strong communication and interpersonal skills.
• Ability to understand vehicle service terminology.
• Organizational skills to manage multiple service orders.
• Valid driver’s license and reliable transportation.
• High school diploma or equivalent; additional technical training is a plus.

Responsibilities

• Greet customers promptly and courteously and listen to their service needs.
• Explain repair and maintenance options with cost estimates and timelines.
• Schedule service appointments and communicate with customers throughout repairs.
• Coordinate with technicians to ensure accurate diagnosis and completion of repairs.
• Manage service orders, process payments, and maintain records.
• Provide follow-up communication to ensure satisfaction.
• Stay informed about automotive products and procedures to advise customers.

Skills

Service Advisor experience

Customer service

Communication skills

Scheduling software

Driver's license

Education

High school diploma or equivalent

Tools

Scheduling software

Computer systems

Job description

Join Merit Chevrolet Co. as a Service Advisor/Consultant in Saint Paul, MN, where you'll be the key liaison between our service department and our valued customers. In this role, you'll provide exceptional customer service by guiding clients through vehicle service needs, facilitating communication between customers and technicians, and ensuring a seamless service experience that builds trust and loyalty.

Responsibilities

• Greet customers promptly and courteously and listen carefully to their vehicle service needs.
• Review and explain repair and maintenance options, providing accurate cost estimates and timelines.
• Schedule service appointments and maintain effective communication with customers throughout the repair process.
• Coordinate with service technicians to ensure accurate diagnosis and completion of vehicle repairs.
• Manage service orders, process payments, and maintain detailed records of customer interactions and service history.
• Provide follow‑up communication to ensure customer satisfaction and address any concerns.
• Stay informed about automotive products, services, and procedures to provide knowledgeable advice to customers.

Requirements

• Proven experience as a Service Advisor or related customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills with a customer‑focused attitude.
• Ability to understand vehicle service and repair terminology.
• Organizational skills to manage multiple service orders efficiently.
• Proficiency with computer systems and scheduling software.Valid driver’s license and reliable transportation.
• High school diploma or equivalent; additional technical training is a plus.

Benefits

• Competitive salary of $70,000.00 – $100,000.00 per year, paid semi‑monthly.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Employee discounts on vehicle purchases and service.
• Opportunities for career growth and training.

About The Company

Merit Chevrolet Co. is a trusted automotive dealership located in Saint Paul, MN, committed to delivering high‑quality vehicles and exceptional service to our customers. We pride ourselves on fostering a welcoming and professional environment where employees are valued and customers are treated like family. Join our team and be part of a company dedicated to excellence, innovation, and community engagement.