Service Writer - BONV

Winchester Equipment Co.; Bristow (VA); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Life insurance

401(k) with company match

Profit sharing

PTO / Paid Holidays

Boot allowance

Training & Development

Zusammenfassung

Bobcat of Northern Virginia, a division of Winchester Equipment Co., is hiring a Service Writer to join our team. You will handle customer inquiries, document equipment issues, prepare repair orders, and coordinate with technicians to schedule service visits.

You will provide cost and time estimates, communicate updates to customers, and ensure high levels of satisfaction. The role requires strong communication, multitasking, and attention to detail in a fast-paced service environment.

Qualifikationen

• Highly motivated and goal driven.
• Excellent Customer Service skills.
• Excellent telephone and computer skills.
• Should be able to lift up to 50 lbs.
• Attention to detail and accuracy.
• Prior experience with construction equipment preferred.

Aufgaben

• Answering phone calls, intake of customer's description of equipment issue
• Repair order management
• Scheduling Service appointments and assigning to technicians
• Providing cost and time estimates for repairs
• Communicating the customer's concerns to the technicians
• Keeping the customer informed of their equipment's status
• Customer Satisfaction

Kenntnisse

Customer service

Phone skills

Computer skills

Motivation

Attention to detail

Jobbeschreibung

Job Overview

Bobcat of Northern Virginia, a division of Winchester Equipment Co., a growing company selling, renting and servicing top‑of‑the‑line construction equipment, has an immediate opening for a Service Writer.

Responsibilities

• Answering phone calls, intake of customer's description of equipment issue
• Repair order management
• Scheduling Service appointments and assigning to technicians
• Providing cost and time estimates for repairs
• Communicating the customer's concerns to the technicians
• Keeping the customer informed of their equipment's status
• Customer Satisfaction

Requirements

• Highly motivated and goal driven
• Excellent Customer Service skills
• Excellent telephone and computer skills
• Should be able to lift up to 50 lbs.
• Attention to detail and accuracy
• Prior experience with construction equipment preferred

Benefits

We offer competitive wages and a comprehensive benefits package including Health, Dental and Life Insurance, 401(k) Retirement Savings Plan w/ Company Match, Profit Sharing, PTO / Paid Holidays, Boot Allowance, Training & Development