Service Writer – Construction Equipment & Customer Care

Bobcat-of-Atlant; Atlanta (GA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision and dental insurance

401K plan

Profit sharing

Disability insurance

Life insurance

Paid vacation and flex time

Paid training

Advancement opportunities

Family friendly

Résumé du poste

Bobcat of Atlanta – Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our business.

Responsibilities include scheduling service work, managing tickets, handling service requests, communicating with customers and technicians, and ensuring timely repairs while maintaining a safe environment.

Qualifications

• Strong communication and customer service skills required.
• Ability to work in a fast-paced environment and manage multiple tickets.
• Familiarity with service shop processes and billing benefits desired.

Responsabilités

• Schedule all service work and supervise administration and warranty.
• Take service requests from salesmen and customers as a service writer.
• Open, close, and manage all service tickets; assist with assigning jobs to technicians.
• Communicate with customers regarding technician findings and timelines.
• Maintain safety and support a productive service environment.

Connaissances

Communication skills

Customer relations

Bilingual Spanish (preferred)

High-volume environment

Computer/system knowledge

Mechanic aptitude

Drug screening pass

Driver's license

Outils

Service drive operations

Description du poste

Bobcat of Atlanta – Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our business.

Responsibilities include scheduling service work, managing tickets, handling service requests, communicating with customers and technicians, and ensuring timely repairs while maintaining a safe environment.