Service Advisor - Concord Honda

Sonic Automotive, Inc.; Concord (CA); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Job summary

Concord Honda, part of the Sonic Automotive family, in Concord, CA, is seeking a Service Advisor to join our busy service department.

You will greet customers, document service needs, explain repairs, prepare estimates, and coordinate with technicians to keep vehicles on track.

We offer a comprehensive benefits package, 401(k) with company match, paid time off, and ongoing training; compensation ranges from $75,000 to $125,000 annually.

Qualifications

• Experience in customer service roles within automotive or retail settings.
• Strong communication and interpersonal skills to liaise between customers and technicians.

Responsibilities

• Greet customers and document vehicle service needs.
• Explain recommended services and prepare cost estimates.
• Coordinate workflow with technicians to ensure timely repairs.
• Keep customers informed on repair status and timelines.
• Prepare and explain repair orders and invoices.

Skills

Customer service

Communication

Tools

Dealership management systems

Service scheduling software

Job description

Service Advisor - Concord Honda in Concord, CA at Sonic Automotive

Location: 1461 Concord Avenue
Concord, CA 94520

Job Type: Customer Service

Experience: Associate

About

At Concord Honda,part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $75,000 to $125,000

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities:

• Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
• Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repair progress and ensure timely completion of work.
• Keep customers informed throughout the service process, including repair status, timelines, and any delays.
• Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
• Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.
• Strong communication and interpersonal skills with the ability to build customer relationships.
• Basic knowledge of automotive maintenance, repair services, and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills with the ability to manage multiple customers and priorities in a fast-paced environment.
• Honda brand experience a plus.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Compensation:

• $75,000 to $125,000

(The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include an hourly wage. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.