Service Advisor - Concord Toyota

Sonic Automotive, Inc.; Concord (CA); On-site; USD 45,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision, and HSA benefits

401k and PTO

Award-winning training

Job summary

Sonic Automotive, Inc. is looking for a Service Advisor at Concord Toyota in Concord, CA. You will provide outstanding customer service and coordinate with technicians to ensure timely repairs.

The ideal candidate will have at least 3 years of experience in a luxury dealership and must possess excellent communication and organizational skills. A valid driver's license is required.

Competitive salary range from $45,000 to $150,000 and full-time availability from Monday through Sunday.

Qualifications

• At least 3+ years experience as a Service Advisor in a luxury dealership.
• Valid Driver's License and good driving record required.
• Excellent organizational and time-management skills.

Responsibilities

• Provide outstanding customer service as a key member of the service team.
• Coordinate with technicians to ensure timely completion of repairs.
• Perform follow-ups with customers to ensure satisfaction.

Skills

Customer Service Excellence

Automotive Knowledge

Multitasking

Organizational Skills

Tools

CDK Software

Job description

Service Advisor - Concord Toyota in Concord, CA at Sonic Automotive

Location: 1090 Concord Avenue
Concord, CA 94520

Job Type: Customer Service

Experience: Associate

About

Concord Toyota is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.

Salary: $45,000 to $150,000 +

Benefits

• Lowest turnover in the industry.
• Award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• Committed to developing and promoting within the company.
• Extremely competitive medical, dental, vision, HSA, 401k and PTO.
• Peer-to-peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred Qualifications

• At least 3+ years experience as a Service Advisor in a luxury dealership setting.
• Experience with Land Rover or luxury brand.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.

Required Qualifications

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• Must pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.

(The Service Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule

• Full Time
• Monday through Sunday availability

All your information will be kept confidential according to EEO guidelines.