Service Advisor — Commission + Career Growth

Sonic Automotive, Inc.; Orlando (FL); Hybride; USD 60 000 - 110 000; Plein temps

Résumé du poste

Massey Cadillac of Orlando South in Orlando, FL, part of Sonic Automotive, seeks a Service Advisor to liaison between customers and technicians, ensuring timely diagnostics, service, and repairs. You’ll document needs, explain estimates, and manage repair orders with a focus on customer satisfaction.

Role requires strong communication, basic automotive knowledge, and proficiency with dealership software. Full-time position with draw plus commission; weekends and heavy scheduling may apply.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer service within automotive settings is preferred.
• Familiarity with vehicle systems and maintenance basics is desirable.
• Proficiency with dealership software and scheduling tools.
• Excellent organization to handle multiple customers and tasks.

Responsabilités

• Greet customers professionally, listen to their concerns, and document service needs.
• Explain services and repairs, provide cost estimates, and obtain authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor progress and timelines.
• Keep customers updated on repair status and delays.

Connaissances

Communication skills

Customer service

Automotive knowledge

Computer proficiency

Organizational skills

Outils

Dealership management systems

Service scheduling software

Description du poste

Massey Cadillac of Orlando South in Orlando, FL, part of Sonic Automotive, seeks a Service Advisor to liaison between customers and technicians, ensuring timely diagnostics, service, and repairs. You’ll document needs, explain estimates, and manage repair orders with a focus on customer satisfaction.

Role requires strong communication, basic automotive knowledge, and proficiency with dealership software. Full-time position with draw plus commission; weekends and heavy scheduling may apply.