Service Advisor - Commission-Eligible Auto Service

SmartRecruiters, Inc.; Orlando (FL); On-site; USD 60,000 - 110,000; Full time

Job summary

Massey Cadillac of Orlando South is seeking a Service Advisor to join our service team in a full-time role. You will serve as the main liaison between customers and our technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.

You will greet customers, explain services, provide cost estimates, coordinate workflow, and maintain accurate service records, while aiming to meet or exceed sales and company goals.

Qualifications

• Strong communication and interpersonal skills with the ability to build customer relationships.
• Basic knowledge of automotive maintenance, repair services, and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills with the ability to manage multiple customers and priorities in a fast-paced environment.

Responsibilities

• Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
• Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repair progress and ensure timely completion of work.
• Keep customers informed throughout the service process, including repair status, timelines, and any delays.
• Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
• Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.

Skills

Communication

Interpersonal relations

Customer service

Multi-tasking

Tools

Dealership management system

Service scheduling software

Job description

Massey Cadillac of Orlando South is seeking a Service Advisor to join our service team in a full-time role. You will serve as the main liaison between customers and our technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.

You will greet customers, explain services, provide cost estimates, coordinate workflow, and maintain accurate service records, while aiming to meet or exceed sales and company goals.