Powersports Service Advisor — Customer Experience & Scheduling

ridenowpowersports; Surprise (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer paid life and short-term/disb

Job summary

RideNow Powersports Surprise is seeking a friendly, customer-focused Service Advisor to join our team. You will schedule appointments, greet customers, and guide them through the service process for motorcycles, ATVs, UTVs, and PWCs.

You will document concerns, provide clear estimates, and communicate timelines to customers and the Service Manager. Must be able to multitask, stand for extended periods, and maintain safety in a busy dealership.

Qualifications

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills—both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Document customer concerns and vehicle issues on repair orders for motorcycles, ATVs, UTVs, and PWCs.
• Communicate additional recommended work or delays to the Service Manager and customers.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Skills

Communication

Customer service

Service order writing

multitask

Driver's license

Motorcycle endorsement

Job description

RideNow Powersports Surprise is seeking a friendly, customer-focused Service Advisor to join our team. You will schedule appointments, greet customers, and guide them through the service process for motorcycles, ATVs, UTVs, and PWCs.

You will document concerns, provide clear estimates, and communicate timelines to customers and the Service Manager. Must be able to multitask, stand for extended periods, and maintain safety in a busy dealership.