Service Advisor & Client Specialist — Growth & Perks

Asheville Ford Lincoln; Asheville (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities—we

Employee discounts on vehicles, parts

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented culture

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our Asheville service team. Be the connection between customers and exceptional service in a fast-paced, results-driven environment.

Join a family-owned organization with career growth opportunities, an emphasis on internal promotion, and a strong commitment to customer satisfaction. Previous automotive service advisory experience is preferred.

Qualifications

• Valid driver's license with a clean driving record.
• Previous automotive service advisor or dealership experience preferred.
• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our Asheville service team. Be the connection between customers and exceptional service in a fast-paced, results-driven environment.

Join a family-owned organization with career growth opportunities, an emphasis on internal promotion, and a strong commitment to customer satisfaction. Previous automotive service advisory experience is preferred.