High-Earning Service Advisor | Client Experience Leader

Hyundai of Venice; Asheville (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k match

Dental & vision insurance

Paid vacation & holidays

Advancement opportunities

Employee discounts

Family-owned culture

Career stability

Team-oriented environment

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our Asheville service team. In a fast-paced environment, you’ll deliver an exceptional customer experience and help manage workflow in the service drive.

You’ll greet customers, build relationships, and coordinate repairs with technicians while providing clear timelines and updates. We value teamwork, development, and opportunities for advancement in a family-owned organization.

Qualifications

• Valid driver's license with a clean driving record.
• Previous automotive service advisor or dealership experience preferred.

Responsibilities

• Greet customers promptly and professionally in the service drive
• Build strong customer relationships and create a positive service experience
• Serve as the main point of contact throughout the repair process
• Provide concierge-level support for customer questions and concerns
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards

Skills

Customer service

Organized

Multitasking

Leadership

Communication

Professionalism

Independent work

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our Asheville service team. In a fast-paced environment, you’ll deliver an exceptional customer experience and help manage workflow in the service drive.

You’ll greet customers, build relationships, and coordinate repairs with technicians while providing clear timelines and updates. We value teamwork, development, and opportunities for advancement in a family-owned organization.