Client-Centric Service Advisor | Growth Opportunities

Krause Auto Group; Asheville (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation, PTO, and holidays

Career advancement opportunities

Employee discounts on vehicles, parts

Family-owned and operated culture

Long-term career stability

Supportive team environment

Job summary

Krause Auto Group in Asheville, NC, is seeking a motivated Service Advisor/Client Specialist to join our fast-paced service team. You’ll be the primary link between customers and our service department, delivering a superior experience and ensuring smooth workshop operations.

This role offers strong earning potential and clear growth opportunities within a family-owned group that promotes from within. Prior dealership experience is preferred; a valid driver’s license is required, and you’ll work

Qualifications

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask and perform well in a fast-paced environment.
• Leadership ability and experience working with teams.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and CSIS scores at or above standards.
• Oversee service orders and manage workflow within the service drive.
• Distribute repair orders between technicians.
• Assist customers with maintenance recommendations and warranties.
• Support warranty administration and service department processes.
• Foster relationships with technicians and management and promote a positive team culture.

Skills

Communication skills

Organized

Multitasking

Leadership experience

Customer service

Professional appearance

Independent work

Job description

Krause Auto Group in Asheville, NC, is seeking a motivated Service Advisor/Client Specialist to join our fast-paced service team. You’ll be the primary link between customers and our service department, delivering a superior experience and ensuring smooth workshop operations.

This role offers strong earning potential and clear growth opportunities within a family-owned group that promotes from within. Prior dealership experience is preferred; a valid driver’s license is required, and you’ll work