Commercial Fleet Service Advisor: Build Fleet Relationships

Hireology; Fontana (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company contributions

Employee discounts

Job summary

Sunrise Ford of Fontana is seeking a Commercial Fleet Service Advisor to join our Fleet Service team. You will manage fleet repair orders, coordinate with technicians, and communicate clearly with customers.

Ideal candidates have 3+ years as a service advisor, Ford dealership or fleet experience preferred, strong communication, and the ability to juggle multiple priorities in a fast-paced environment. We offer competitive pay, health and dental insurance, a retirement plan with company

Qualifications

• 3+ years automotive service advisor experience.
• Ford dealership and/or commercial fleet service experience preferred.
• Strong communication skills in person and by phone, text, and email.

Responsibilities

• Manage service appointments, repair orders, estimates, and updates for commercial fleet accounts.
• Build and maintain relationships with fleet customers and account contacts.
• Clearly communicate vehicle concerns, repair recommendations, estimates, timelines, and status.
• Coordinate with technicians, dispatch, and parts to keep repairs moving efficiently and accurately.
• Maintain complete documentation of communication, service history, approvals, and repair transactions.
• Monitor open repair orders and follow up to reduce delays and improve customer experience.
• Identify opportunities to grow existing fleet relationships and recommend maintenance or repair services.
• Support a professional, team-oriented service department focused on quality, communication, and accountability.

Skills

Fleet coordination

Customer communication

Multi-tasking

Attention to detail

Job description

Sunrise Ford of Fontana is seeking a Commercial Fleet Service Advisor to join our Fleet Service team. You will manage fleet repair orders, coordinate with technicians, and communicate clearly with customers.

Ideal candidates have 3+ years as a service advisor, Ford dealership or fleet experience preferred, strong communication, and the ability to juggle multiple priorities in a fast-paced environment. We offer competitive pay, health and dental insurance, a retirement plan with company