Service Advisor - Central Texas Harley-Davidson

ridenowpowersports; Round Rock (TX); On-site; USD 34,000 - 60,000; Full time

Benefits offered by this job

Commission-based pay

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Employee discounts

Job summary

RideNow Powersports- Central Texas Harley-Davidson is seeking a Service Advisor to greet customers, schedule service, and guide them through the repair journey for motorcycles, ATVs, UTVs, and PWCs.

You will document customer concerns, provide clear estimates, and communicate progress while promoting services and promotions. A valid license and strong communication are essential; motorcycle endorsement is a plus.

Qualifications

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills, both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers and guide them through the service process.
• Accurately document customer concerns on repair orders for powersports equipment.
• Communicate recommended work or delays to the Service Manager and customers.
• Educate customers on required services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress and keep customers updated on status.

Skills

Customer service

Communication skills

Repair orders

Multitasking

Driving license

Motorcycle endorsement

Job description

RideNow Powersports- Central Texas Harley-Davidson is looking for an enthusiastic and customer-focused Service Advisor to join our team!

What You’ll Do:

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

What We’re Looking For:

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills—both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance
• Employee discounts

Note: All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.

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