Service Manager - RideNow Ft. Worth

ridenowpowersports; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commission based pay

Medical, dental, and vision insurance

Employer paid life and short-term/dis

Employee discounts

Job summary

RideNow Powersports in Fort Worth, TX is seeking a Service Manager to lead the service team and deliver outstanding customer experiences across the dealership. You will oversee scheduling, workflow, parts coordination, and repair order accuracy while driving key metrics and ensuring safety standards.

Ideal candidates have 3+ years of retail dealership management, strong leadership, and deep knowledge of service operations and diagnostics. Motorcycle dealership experience is a plus.

Qualifications

• 3+ years of management experience in a retail environment (dealership preferred).
• Knowledge of service operations and technician productivity.
• Strong leadership and teamwork abilities.
• Excellent communication with focus on customer satisfaction.

Responsibilities

• Lead the service team, manage operations and ensure top customer experience.
• Oversee scheduling, workflow, parts coordination, and repair order accuracy.
• Drive service metrics: revenue, labor hours per RO, CSI, profitability.
• Coach and develop team through performance management and training.
• Collaborate with other departments to maximize dealership experience.
• Maintain safety standards and meet manufacturer requirements.
• Monitor service pipeline daily and ensure accurate records and communication.
• Ensure cashiering and documentation practices are correct.

Skills

Leadership

Communication

Mechanical knowledge

Service operations

Tech productivity

Time management

Customer satisfaction

Tools

CDK

Lightspeed

Job description

RideNow Powersportsis looking for a Service Manager who’s ready to deliver top-tier service!

What You’ll Do:

• Lead your team, manage operations, and ensure an outstanding experience for every customer.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
• Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
• Lead and develop your team through ongoing coaching, performance management, and training
• Collaborate with other department heads to streamline communication and maximize the overall dealership experience
• Ensure all safety standards and manufacturer requirements are consistently met
• Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
• Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
• Maintain accurate records and ensure proper cashiering and documentation practices
• Foster a strong team culture with a focus on accountability, continuous improvement, and results

What We’re Looking For:

• 3+ years of management experience in a retail environment (dealership preferred)
• A deep understanding of service operations, workflow optimization, and technician productivity
• Strong leadership and team-building skills
• Excellent communication skills with a sharp focus on customer satisfaction and problem resolution
• Mechanically knowledgeable and familiar with service diagnostics and repair processes
• Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)
• Motorcycle endorsement preferred
• Ability to stay organized and manage time effectively
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance
• Employee discounts

All applicants must pass pre-employment testing including background check, MVR, and drug screening.