Service Advisor - Carson Honda

Sonic Automotive; Carson (CA); On-site; USD 19,320 - 27,517; Full time

Job summary

A leading automotive dealership in Carson, CA is seeking a Service Advisor to enhance customer satisfaction and assist with service appointments. The ideal candidate should possess effective communication skills and a general knowledge of vehicle operations. Responsibilities include providing accurate cost estimates and maintaining high customer service standards. The position requires a high school diploma and at least two years in a dealership role. The company offers a competitive hourly wage starting at $17.00.

Qualifications

• Two years of experience in a dealership position.
• Maintains a dealership-prescribed standard for hours per customer repair order.
• Ensures customer satisfaction index rating is comparable to the manufacturer average.

Responsibilities

• Schedules service appointments and obtains vehicle data.
• Greets customers in a timely and friendly manner.
• Provides accurate cost estimates for labor and parts.

Skills

Excellent oral and written communication skills

General knowledge of vehicle mechanical operations

Ability to read and comprehend instructions and information

Education

High school diploma or equivalent

ASE certification preferred

Job description

Service Advisor - Carson Honda in Carson, CA at Sonic Automotive

Location: 1435 East 223rd Street
Carson, CA 90745

Job Type: Customer Service

Experience: Associate

About

At Carson Honda,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.


• Greets customers in a timely, friendly manner.


• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".


• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.


• Test-drive the vehicle or refer to the test technician as necessary.


• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.


• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.


• Maintains a dealership-prescribed standard for "hours per customer repair order written."


• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.


• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.


• High school diploma or the equivalent.


• Ability to read and comprehend instructions and information.


• Two years of experience in a dealership position.


• General knowledge of vehicle mechanical operations.


• ASE certification preferred.


• Professional personal appearance.


• Excellent oral and written communication skills.


• All applicants must be authorized to work in the USA


• All applicants must perform duties and responsibilities in a safe manner


• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

All your information will be kept confidential according to EEO guidelines.

(The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00.)