Service Advisor - Concord Honda

Sonic Automotive; Concord (AL); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Benefits package

Life insurance

401(k) plan

Paid time off

Training & development

Collaborative environment

Job summary

Concord Honda, a Sonic Automotive family dealership, is seeking a Service Advisor to deliver outstanding customer service and coordinate between customers and technicians for timely vehicle service. The role emphasizes clear communication, accurate documentation, and efficient workflow in a dealership setting.

Compensation reflects a pay scale of $75,000 to $125,000 with potential commission and production bonuses.

Qualifications

• Excellent verbal and written communication skills for customer interactions.
• Ability to build and maintain customer relationships in a fast-paced service environment.
• Solid understanding of automotive maintenance basics and vehicle systems.
• Proficient with dealership software and computers to manage service workflow.
• Strong organizational skills to handle multiple customers and priorities.
• Honda brand experience is a plus.

Responsibilities

• Greet customers professionally and document service needs accurately.
• Explain services, provide estimates, and obtain customer authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to track repair progress and timelines.
• Keep customers informed on repair status and delays.
• Prepare repair orders and invoices, and process payments.
• Follow up with customers to ensure satisfaction and educate on maintenance.

Skills

Communication

Customer relations

Automotive knowledge

Computer proficiency

Organization

Honda experience

Tools

Dealership management systems

Service scheduling software

Job description

Company Description

At Concord Honda, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $75,000 to $125,000

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities

• Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
• Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repair progress and ensure timely completion of work.
• Keep customers informed throughout the service process, including repair status, timelines, and any delays.
• Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
• Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.

Qualifications

• Previous automotive service advising, or dealership service experience preferred.
• Strong communication and interpersonal skills with the ability to build customer relationships.
• Basic knowledge of automotive maintenance, repair services, and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills with the ability to manage multiple customers and priorities in a fast-paced environment.
• Honda brand experience a plus.

Additional Requirements

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Additional Information

Compensation

• $75,000 to $125,000

(The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include an hourly wage. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more: https://jobs.sonicautomotive.com/benefits

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.