Service Advisor: Build Trust, Drive Service Sales

P4-Automotive; Lebanon (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay + commission

Job summary

Leo Chevrolet Lebanon in Lebanon, IN is hiring a Service Advisor. You\'re the bridge between the customer and the technician, writing repair orders, presenting services, and keeping customers informed throughout the process.

This role blends customer service, sales, and project management as you coordinate with the shop to keep vehicles moving on time and build a loyal customer book. Base pay with commission on service sales is offered.

Qualifications

• Strong communicator who can explain technical work in plain language.
• Comfortable discussing repair costs daily with customers.
• Organized enough to juggle 15–20 open repair orders at a time.
• Customer-focused—build trust through honesty, not overselling.
• Able to thrive in a fast-paced environment where priorities shift.
• Valid driver's license is required.

Responsibilities

• Greet service customers, listen to concerns, and document symptoms accurately.
• Write repair orders and communicate vehicle needs to the technician team.
• Present repair recommendations and maintenance services honestly to customers.
• Provide accurate estimates and keep customers updated on timing and cost.
• Follow up on declined services and maintain ongoing customer relationships.
• Coordinate workflow with technicians, parts, and the service manager to meet deadlines.
• Handle customer questions, concerns, and follow-ups by phone, text, and in person.
• Meet individual sales and CSI targets.

Skills

Strong communicator

Money conversations

High organization

Customer-focused

Adaptable in fast-paced environment

Valid driver’s license

Job description

Leo Chevrolet Lebanon in Lebanon, IN is hiring a Service Advisor. You\'re the bridge between the customer and the technician, writing repair orders, presenting services, and keeping customers informed throughout the process.

This role blends customer service, sales, and project management as you coordinate with the shop to keep vehicles moving on time and build a loyal customer book. Base pay with commission on service sales is offered.