Service Advisor: Auto Service Sales & Customer Care

Expressway Auto Group; Mount Vernon (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Expressway Chevrolet in Mt. Vernon, Indiana is seeking an organized and motivated Service Advisor with good communication skills to increase shop productivity and sales.

This full-time role involves writing, selling service, and assisting in dispatching and tracking of technicians, requiring automotive knowledge and strong computer literacy. You will meet with customers to determine repair needs, monitor vehicle progress, and help maximize customer satisfaction and profitability.

Qualifications

• High School Diploma or equivalent
• Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform a variety of tasks simultaneously
• Proficient use of computers/business machines

Responsibilities

• Meet with customers and determine their needs for repair and/or service
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, and job completion times

Skills

Customer service

Communication

Computer literacy

Education

High School Diploma or equivalent

Job description

Expressway Chevrolet in Mt. Vernon, Indiana is seeking an organized and motivated Service Advisor with good communication skills to increase shop productivity and sales.

This full-time role involves writing, selling service, and assisting in dispatching and tracking of technicians, requiring automotive knowledge and strong computer literacy. You will meet with customers to determine repair needs, monitor vehicle progress, and help maximize customer satisfaction and profitability.