Service Advisor - BMW of West Houston

Momentum BMW

Katy (TX)

Presencial

USD 42 000 - 68 000

Tempo integral

Há 3 dias

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Vantagens oferecidas por esta oferta de emprego

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Sundays Always Off

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership

Exclusive Travel Deals on Hotels, Auto

Career Growth in a Fortune 500 Company

Resumo da oferta

Momentum BMW in Katy, TX seeks an experienced Service Advisor to liaison between customers and technicians, ensuring accurate issue documentation and transparent service explanations.

You will schedule, upsell appropriate packages, and maintain detailed service records while upholding a premium customer experience. A drive-forquality mindset and knowledge of OEM tech are essential.

Qualificações

3+ years of luxury or high-line automotive Service Advisor experience.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.

Responsabilidades

Greet customers in a friendly, professional, and hospitality-driven manner, ensuring a luxury brand experience.
Listen to customer concerns and accurately document vehicle issues.
Provide clear, consultative explanations of recommended services and repairs to promote transparency and trust.
Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer.
Communicate estimated costs, obtain approvals, and proactively offer service packages or upgrades when appropriate.
Schedule appointments strategically to optimize shop productivity and technician efficiency.
Coordinate with service technicians to ensure timely completion of repairs and effective workload distribution.
Keep customers informed throughout the service process with timely updates and realistic repair timelines.
Create and maintain detailed service records to support warranty claims and future business.
Prepare and explain invoices to customers, including breakdowns of services performed and any upsells.
Contribute to department profitability through consistent sales performance, RO accuracy, and adherence to margin goals.
Follow up with customers post-service to ensure satisfaction, retain business, and encourage return visits.
Resolve customer issues promptly and professionally to protect CSI and service retention.
Stay informed on the latest OEM technologies, service bulletins, and brand initiatives to drive value-based recommendations.

Conhecimentos

Luxury/high-line experience

Customer service

Communication skills

Automotive systems knowledge

Multitasking

Organizational skills

Service department procedures

Driver's license

Authorized to work in USA

Background checks / MVR / drug test

Descrição da oferta de emprego

Summary

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties And Responsibilities

Greet customers in a friendly, professional, and hospitality-driven manner, ensuring a luxury brand experience.
Listen to customer concerns and accurately document vehicle issues.
Provide clear, consultative explanations of recommended services and repairs to promote transparency and trust.
Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer.
Communicate estimated costs, obtain approvals, and proactively offer service packages or upgrades when appropriate.
Schedule appointments strategically to optimize shop productivity and technician efficiency.
Coordinate with service technicians to ensure timely completion of repairs and effective workload distribution.
Keep customers informed throughout the service process with timely updates and realistic repair timelines.
Create and maintain detailed service records to support warranty claims and future business.
Prepare and explain invoices to customers, including breakdowns of services performed and any upsells.
Contribute to department profitability through consistent sales performance, RO accuracy, and adherence to margin goals.
Follow up with customers post-service to ensure satisfaction, retain business, and encourage return visits.
Resolve customer issues promptly and professionally to protect CSI and service retention.
Stay informed on the latest OEM technologies, service bulletins, and brand initiatives to drive value-based recommendations.
3+ years of luxury or high-line automotive Service Advisor experience.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.