Service Advisor - Automotive Customer Experience & Repairs

Sonic Automotive; Pensacola (FL); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Matching

Paid Time Off

Sundays Off

Holiday Closings

Employee Discounts

Gym Membership

Travel Deals

Career Growth

Job summary

Sonic Automotive in Pensacola, FL, is seeking a Service Advisor to serve as the liaison between customers and our technicians, ensuring proper diagnosis, service, and timely repair of vehicles.

Responsibilities include greeting customers, documenting issues, explaining services, scheduling, and maintaining detailed service records. Candidates should have strong communication, organizational skills, and valid driver’s license; pre-employment checks apply.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Customer service

Communication

Multitask

Time management

Organization

Automotive knowledge

CDK

Tools

CDK

Job description

Sonic Automotive in Pensacola, FL, is seeking a Service Advisor to serve as the liaison between customers and our technicians, ensuring proper diagnosis, service, and timely repair of vehicles.

Responsibilities include greeting customers, documenting issues, explaining services, scheduling, and maintaining detailed service records. Candidates should have strong communication, organizational skills, and valid driver’s license; pre-employment checks apply.