Service Advisor — Automotive Customer Experience

Dahl-Automotive; La Crosse (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k with company contribution

Life insurance

Disability insurance

Employee discounts

Job summary

Dahl Subaru La Crosse in downtown La Crosse, WI, seeks a Service Advisor to greet guests, assess their vehicle needs, and coordinate with technicians to ensure smooth service experiences.

Ideal candidates will have excellent customer service, strong communication skills, and a proven track record of customer satisfaction. This full-time role offers a dynamic, high-energy work environment and opportunities for growth within Dahl Automotive.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Clean driving record and valid driver's license.

Responsibilities

• Greet guests as they arrive in our climate-controlled service drive.
• Listen to the guest to properly assess their service needs or concerns for their vehicle.
• Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.
• Regularly communicate with the customer regarding the status of their service appointment.
• Maintain Customer Happiness scores at or above company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Skills

Customer service

Communication skills

Team oriented

Organized

Clean driving record

Tools

CRM software

Job description

Dahl Subaru La Crosse in downtown La Crosse, WI, seeks a Service Advisor to greet guests, assess their vehicle needs, and coordinate with technicians to ensure smooth service experiences.

Ideal candidates will have excellent customer service, strong communication skills, and a proven track record of customer satisfaction. This full-time role offers a dynamic, high-energy work environment and opportunities for growth within Dahl Automotive.