Service Advisor

Dahl-Automotive; Rhinelander (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Dahl Automotive in Rhinelander, Wisconsin, invites you to join as a Service Advisor. You will greet service guests, assess their vehicle needs, and guide them through the maintenance and repair process.

This role emphasizes excellent customer service and teamwork in a fast-paced environment. You will work closely with technicians, communicate service progress to customers, and strive to maintain high customer satisfaction scores while building strong relationships with manufacturers and the Dahl

Qualifications

• Greet guests and assess service needs.
• Communicate with technicians to relay service information.
• Maintain customer happiness scores and relationships with factories.

Responsibilities

• Greet guests as they arrive at the service drive.
• Listen to guests to assess service needs or concerns for their vehicle.
• Communicate with technicians to ensure proper service information is provided.
• Regularly update guests on service status.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Fantastic communication skills

Strong record of customer satisfaction

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid license

Job description

At Dahl Automotive, we value our team above all else.We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team,we look forward to supporting and challenging you to success in this critical role and through your career path.Join our team and become part of a legacy that is more than 100 years in the making!

Join Dahl Chrysler Dodge Jeep RAM located in Rhinelander, WI in a fast-paced, high energy position as a Service Advisor! If you have experience in providing excellent customer service, this career opportunity is for you! You will greet service guests as they enter the department, and communicate with them through their vehicle maintenance and repair process. You will be well rewarded for your customer service and sales!

Responsibilities

• Greet guests as they arrive in our service drive.
• Listen to the guest to properly assess their service needs or concerns for their vehicle.
• Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.
• Regularly communicate with the customer regarding the status of their service appointment.
• Maintain Customer Happiness scores at or above company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Fantastic communication skills with your customers
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Benefits

• As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.