Service Advisor

Dahl Express Winona; La Crosse (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

401(k) with company contribution

Discounts on vehicles

Job summary

Dahl Express Winona is seeking a Service Advisor in La Crosse, WI, to enhance customer experiences by providing excellent service. In this dynamic role, you will welcome guests, assess their vehicle maintenance needs, and communicate effectively with technicians.

Ideal candidates will have strong communication skills, a friendly personality, and the ability to maintain customer satisfaction. The position offers competitive benefits including paid time off and various insurance options.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Strong record of positive customer satisfaction.

Responsibilities

• Greet guests as they arrive in service drive.
• Listen to guests to assess service needs.
• Communicate with technicians for vehicle service.
• Update customers on the status of their service appointment.
• Maintain Customer Happiness scores.

Skills

Customer service

Communication

Team-oriented

Organization

Job description

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!

Join Dahl La Crosse located in downtown La Crosse, WI in a fast-paced, high energy position as a Service Advisor! If you have experience in providing excellent customer service, this career opportunity is for you! You will greet service guests as they enter the department, and communicate with them through their vehicle maintenance and repair process. You will be well rewarded for your customer service and sales!

Responsibilities

Greet guests as they arrive in our climate-controlled service drive.

Listen to the guest to properly assess their service needs or concerns for their vehicle.

Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.

Regularly communicate with the customer regarding the status of their service appointment.

Maintain Customer Happiness scores at or above company standards.

Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Fantastic communication skills with your customers

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.