Service Advisor — Auto Service & Customer Experience (Guaranteed $2k/mo)

Servco Pacific Inc; Kailua (HI); On-site; USD 41,000 - 49,000; Full time

Job summary

Servco Toyota Kona in Kailua-Kona, Hawaii seeks a Service Advisor to greet customers and coordinate vehicle services. You will work between technicians and customers, explain required work, provide estimates, and track repair progress to completion.

The position offers a guaranteed base salary of $2,000 per month plus incentives, with a focus on customer service excellence and timely communication. Apply online or via [e-mail].

Qualifications

• High school graduate or equivalent.
• Minimum one year of sales or customer service experience.
• General mechanical knowledge gained through work or education.
• Strong communication and customer relations skills.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Liaise between technicians and customers to explain required work.
• Inspect customer records and assess additional services.
• Provide accurate cost and time estimates and obtain approval.
• Monitor service status and keep customers informed.
• Book and close repair orders promptly.
• Arrange loaner vehicles if needed and follow up on parts.
• Ensure all requested items are completed and paid for.

Skills

Customer service

Communication

Mechanical knowledge

Attention to detail

Multi-tasking

Education

High school graduate

Job description

Servco Toyota Kona in Kailua-Kona, Hawaii seeks a Service Advisor to greet customers and coordinate vehicle services. You will work between technicians and customers, explain required work, provide estimates, and track repair progress to completion.

The position offers a guaranteed base salary of $2,000 per month plus incentives, with a focus on customer service excellence and timely communication. Apply online or via [e-mail].