Service Advisor

Servco Pacific; Kailua (HI); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Guaranteed base salary

Commission incentives

Equal Opportunity Employer

Job summary

Servco Pacific seeks a Service Advisor at Servco Toyota Kona in Kailua, Hawaii. You will greet customers, determine service needs, and coordinate with technicians to explain work and timelines.

Responsibilities include estimating costs, tracking vehicle status, and ensuring completion before delivery. Benefits include a guaranteed base with commission; a stable career in a dynamic auto dealership environment.

Qualifications

• High school graduate or equivalent.
• Minimum one year of sales or customer service experience.
• General mechanical knowledge gained through work experience or education.
• Strong communication and customer relations skills.
• Strong attention to detail.
• Ability to multi-task and meet deadlines.
• Valid driver's license and strong driving record.
• Auto dealership service writing experience preferred.

Responsibilities

• Greet customers and determine which vehicle services are needed.
• Act as liaison between technicians and customers to explain work required.
• Review customer vehicle records and assess if additional services are needed.
• Provide accurate cost and time estimates and obtain approval.
• Monitor service status and keep customers informed on progress.
• Book and close repair orders promptly.
• Arrange loaner vehicles when needed.
• Follow up on back-ordered parts and schedule returns.

Skills

Customer service

Communication skills

Mechanical knowledge

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Job description

At Servco Toyota Kona, we are provide top notch service to our customers and you can make our customers' dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.

Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg

Responsibilities

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer's approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Requirements

• High school graduate or equivalent
• Minimum one year of sales or customer service experience
• General mechanical knowledge gained either through work experience or education
• Strong communication and customer relations skills
• Strong attention to detail
• Ability to multi-task and meet deadlines
• Valid driver's license and strong driving record
• Auto dealership service writing experience preferred

Service Advisor - Auto Sales - Mechanic - Auto Dealership - Customer Service

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Benefits

• Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program
• We also compensate our Service Consultants who receive strong customer service scores
• Pay Range: Fixed $4,000 per month plus commission

Equal Opportunity Employer and Drug-Free Workplace