Service Advisor

Servco Pacific Inc.; Kailua (HI); Presencial; USD 41 000 - 49 000; Tempo integral

Resumo da oferta

Servco Toyota Kona is seeking a Service Consultant to welcome customers, identify needed services, and act as the primary liaison between customers and technicians to ensure timely and efficient work. You will provide clear explanations and keep customers informed throughout the service process.

Responsibilities include delivering accurate cost and time estimates, monitoring vehicle status, booking and closing repair orders, arranging loaner vehicles, and following up on back-ordered parts to

Qualificações

• High school diploma or equivalent required.
• At least 1 year in sales or customer service.
• General mechanical knowledge or education.
• Strong communication and customer relations skills.
• Excellent attention to detail.
• Ability to multi-task and meet deadlines.
• Valid driver’s license with clean driving record.
• Auto dealership service writing experience preferred.

Responsabilidades

• Welcome customers and determine which vehicle services are needed.
• Serve as liaison between technicians and customers to explain work required.
• Review vehicle records and inspect vehicle to identify additional services.
• Provide accurate cost and time estimates and obtain approval.
• Monitor service status and keep customers informed.
• Book and close repair orders promptly.
• Arrange loaner vehicles when needed.
• Follow up on back-ordered parts and schedule returns.
• Ensure requested items are completed and payment is processed.

Conhecimentos

Customer service

Communication

Attention to detail

Multi-tasking

Driving license

Formação académica

High school diploma or equivalent

Ferramentas

Service writing experience

Descrição da oferta de emprego

At Servco Toyota Kona, we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.

Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg

_ Responsibilities: _

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer’s approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

_ Requirements: _

• High school graduate or equivalent
• Minimum one year of sales or customer service experience
• General mechanical knowledge gained either through work experience or education
• Strong communication and customer relations skills
• Strong attention to detail
• Ability to multi-task and meet deadlines
• Valid driver’s license and strong driving record
• Auto dealership service writing experience preferred

Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.

_ Service Advisor – Auto Sales – Mechanic – Auto Dealership – Customer Service _

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested?

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: Fixed $4,000 per month plus commission