Service Advisor - Auto Dealership | Customer-Centric Repair

SAHLING KENWORTH INC; York (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive starting wage

Job summary

Sahling Kenworth Inc is seeking a Service Advisor in York, NE. The position is full-time with a day shift in a dealership environment. The role emphasizes customer service, accurate issue descriptions, and coordinating with the shop team to schedule repairs.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to handle up to 12-hour workdays when required. Comprehensive benefits are offered.

Qualifications

• Open and manage service work orders.
• Explain service issues and recommendations to customers.
• Sell service work and upsell where appropriate.
• Maintain accurate customer and job notes.

Responsibilities

• Open work orders and discuss service issues with customer and create an accurate description of service problems.
• Determine payment method and explain payment requirements to customer before work commences.
• Maintain communication with customer during repair process.
• Close repair orders and ensure documentation meets SOPs.

Skills

Customer service

Communication

Computer skills

Sales ability

Education

High School diploma

Tools

CRM software

Job description

Sahling Kenworth Inc is seeking a Service Advisor in York, NE. The position is full-time with a day shift in a dealership environment. The role emphasizes customer service, accurate issue descriptions, and coordinating with the shop team to schedule repairs.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to handle up to 12-hour workdays when required. Comprehensive benefits are offered.