Service Advisor

North American Truck & Trailer, Inc.; United States; On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

401(k) retirement plan with company match

Medical, Dental, and Vision Insurance

Life Insurance

Short- and Long-Term Disability Insurance

Paid Vacation, Sick, and Holidays

OEM Training Incentive

Tool Reimbursement

Tuition Reimbursement

Discount on Parts/Labor and Vehicle Purchases

Employee Referral Bonus

Job summary

Join a dynamic team as a Service Advisor at a leading truck repair company! In this role, you will be the vital link between customers and the service department, ensuring that vehicles are serviced efficiently and effectively. Your responsibilities will include assessing customer needs, providing service recommendations, scheduling appointments, and maintaining accurate service records. This position offers a fantastic opportunity to enhance your skills in a supportive environment while ensuring high levels of customer satisfaction. If you are passionate about customer service and have a basic understanding of automotive mechanics, this could be the perfect fit for you!

Qualifications

• Strong communication skills and customer service orientation are essential.
• Basic understanding of mechanics and organizational skills are important.

Responsibilities

• Serve as a liaison between customers and the service department.
• Provide service recommendations and cost estimates based on inspections.

Skills

Communication Skills

Customer Service Orientation

Basic Understanding of Mechanics

Organizational Skills

Ability to Work Under Pressure

Tools

Personal Tools

Job description

Looking to hire a Service Advisor for Hansen Tire & Truck Repair.

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

Job Summary:

We are seeking a highly skilled Service Advisor to join our team. In this role, a Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility. The primary responsibilities of a Service Advisor include:

1. Customer Interaction:
   • Greeting customers and assessing their vehicle service needs.
   • Listening to customer concerns and documenting relevant information about vehicle issues.
2. Service Recommendations:
   • Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines.
   • Providing cost estimates for services and obtaining customer approval before initiating work.
3. Scheduling and Coordination:
   • Scheduling appointments for service and repairs.
   • Coordinating with the service department to ensure timely completion of work.
   • Managing the flow of vehicles in and out of the service area.
4. Communication:
   • Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process.
   • Explaining technical details in a clear and understandable manner to customers.
   • Willing to train others and share knowledge.
5. Documentation:
   • Creating and maintaining accurate service records for each customer and vehicle.
   • Documenting all customer interactions and service transactions.
6. Customer Satisfaction:
   • Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service.
   • Seeking feedback from customers to improve service processes.
7. Sales and Upselling:
   • Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle.
   • Explaining the value of recommended services to customers.
8. Technical Knowledge:
   • Staying informed about automotive technology, service procedures, and industry trends.
   • Collaborating with technicians to understand and communicate technical information to customers.
9. Administrative Tasks:
   • Handling paperwork, invoices, and processing payments.
   • Utilizing computer systems and software to manage customer and vehicle information.
10. Compliance:
    • Ensuring compliance with dealership or service center policies and procedures.
    • Adhering to relevant regulations and standards in the automotive industry.

A successful Service Advisor possesses strong communication skills, customer service orientation, and a basic understanding of mechanics. Must have their own tools. Additionally, organizational skills and the ability to work well under pressure are important in this role.

North American Truck & Trailer offers a competitive wage and benefit package including:

• 401(k) retirement plan with company match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Vacation, Sick, and Holidays
• OEM Training Incentive for Parts & Service personnel
• Tool Reimbursement for service employees
• Tuition Reimbursement for service employees
• Discount on Parts/Labor and Vehicle Purchases
• Employee Referral Bonus
• Professional work environment

To apply please contact Chery Rierson at [e-mail] or 605-332-7112.

Come experience the difference!