Service Advisor

SAHLING KENWORTH INC; York (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive starting wage

Job summary

Sahling Kenworth Inc is seeking a Service Advisor in York, NE. The position is full-time with a day shift in a dealership environment. The role emphasizes customer service, accurate issue descriptions, and coordinating with the shop team to schedule repairs.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to handle up to 12-hour workdays when required. Comprehensive benefits are offered.

Qualifications

• Open and manage service work orders.
• Explain service issues and recommendations to customers.
• Sell service work and upsell where appropriate.
• Maintain accurate customer and job notes.

Responsibilities

• Open work orders and discuss service issues with customer and create an accurate description of service problems.
• Determine payment method and explain payment requirements to customer before work commences.
• Maintain communication with customer during repair process.
• Close repair orders and ensure documentation meets SOPs.

Skills

Customer service

Communication

Computer skills

Sales ability

Education

High School diploma

Tools

CRM software

Job description

Job Details:

Job Location: York, NE - York, NE 66846, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Customer Service, Sahling Kenworth is seeking a customer service focused individual to take on ourService Advisor role.Excellent starting wage and comprehensive benefitsoffered. We are a successful and growing dealer group with locations in over fourstates that is looking to add another valuable member to our high performing team!

Responsibilities:

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

Qualifications:

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis