Junior Service Advisor

Napleton Automotive Group; Minnesota; On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Pay incentives

Family owned

Insurance (Medical, Dental, Vision)

401k

Paid time off

Discounts on products/services/vehicle

Training and development

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor at Lexus of Wayzata in Minnesota. You will greet customers, relay repair recommendations to technicians, and help keep vehicles in top condition with clear communication.

Responsibilities include writing repair orders with transparent pricing and estimates, updating customers throughout the service process, and using advanced Fixed Operations technology. Competitive benefits and a 40-hour week are offered.

Qualifications

• Exceptional customer service required.
• Must be tech-savvy and able to learn new systems.
• Willingness to undergo a background check and drug screen.

Responsibilities

• Meet and greet the customer in the service drive.
• Write repair orders with transparent cost and time estimates.
• Provide timely, proactive communication with customers throughout the process.
• Maintain a positive attitude and strong work ethic with customers and staff.
• Utilize Fixed Operations technology to assist service operations.
• Undertake other duties as assigned by management.

Skills

Exceptional Customer Service Skills

Tech Savvy

Background check requirement

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Lexus of Wayzata, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $35,000-$40,000 per year. This includes incentive-based pay, with a 40 hour week guaranteed.


• Family Owned and Operated- 90+ years in business!


• Medical, Dental, and Vision Insurance, 401k.


• Paid Vacation and Sick Time


• Discounts on products, services, and vehicles


• Extensive and ongoing training with specialists

For additional benefit information please visit NapletonMN.MyBenefitsLibrary.com

Job Responsibilities:

• Meet and greet the customer in the service drive.


• Write repair orders for customers with full transparency of cost and time estimates.


• Provide exceptional and timely communication-keeping customers updated throughout the process.


• Exhibit a positive attitude and strong work ethic with customers and co-workers.


• Utilize cutting edge Fixed Operations Technology.


• Other duties as assigned by management.

Job Requirements:

• Exceptional Customer Service Skills


• Tech Savvy- able to learn and utilize technology


• Willingness to undergo a background check and drug screen in accordance with local law/regulations


• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.