Service Advisor at CDJR of Lawrenceburg

Paycom; Greendale (IN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Vacation pay

Holiday pay

Medical benefits

Dental benefits

Vision benefits

401K

Life insurance

Job summary

Jeff Wyler Lawrenceburg CDJR is seeking a proactive Service Advisor to greet customers, document vehicle concerns, and coordinate with technicians for efficient service. You will prepare repair orders and obtain authorizations, then communicate estimates and timelines to customers.

A strong focus on customer satisfaction and professional presentation is essential. The role involves advising on maintenance per manufacturer guidelines, tracking progress, and ensuring accurate billing and closing

Qualifications

• Experience in a Service Advisor role preferred (automotive dealership experience helpful).
• Demonstrated ability to deliver excellent customer service.
• Strong communication and organizational skills.

Responsibilities

• Greet customers promptly and professionally; document vehicle issues and service requests.
• Prepare repair orders and obtain necessary authorizations.
• Recommend maintenance per manufacturer guidelines and inspections.
• Communicate estimates, timelines and updates to customers.
• Coordinate with technicians to ensure accurate diagnosis and repairs.
• Monitor progress and address delays or concerns.
• Explain services performed and review completed repairs with customers.

Skills

Customer service

Communication

Multi-tasking

Computer literacy

Education

High school diploma

Job description

CDJR AUTOMOTIVE SERVICE ADVISOR – LAWRENCEBURG, INConveniently located off Hwy 275W and E Eads PkwyJEFF WYLER LAWRENCEBURG CDJR IS ACCEPTING APPLICATIONS FOR A DEDICATED SERVICE ADVISOR!With over 50 years in the business, Jeff Wyler Automotive Family is a family-owned company that operates nearly 40 dealerships across Ohio, Indiana, and Kentucky. It’s rare that a car dealership has been recognized as a top workplace and we’ve done it for 7 consecutive years. Join us at our original location and the breeding ground for top talent to promote to our 40 stores.The Service Advisor must be energetic, have a friendly, approachable personality, able to multi-task in a high-paced setting, be computer literate, and have a neat and clean appearance. This position will ensure the customer is in and out in a short time for basic services such as oil changes, filters, bulbs, and tire rotations. Based on performance, this position has the potential to lead to future advancement in service.RESPONSIBILITIES:Greet customers promptly and professionally upon arrival.Listen to customer concerns and accurately document vehicle issues and service requests.Prepare repair orders and obtain necessary customer authorizations.Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.Communicate repair estimates, timelines, and service updates to customers.Coordinate with service technicians to ensure accurate diagnosis and efficient repairs.Monitor vehicle progress throughout the repair process and proactively address any delays or concerns.Review completed repairs with customers and explain services performed.Ensure all repair orders are closed accurately and in compliance with dealership policies.Maintain strong customer relationships and follow up to ensure satisfaction.Assist in achieving department sales and customer satisfaction goals.Stay current on CDJR products, services, warranties, recalls, and maintenance schedules.Maintain a clean, organized, and professional work environment.Handle customer concerns and resolve issues in a professional manner.MINIMUM REQUIREMENTS:Current experience in a Service Advisor role preferred (automotive preferred such as dealership, customer service, sales, or technician)Proven ability to deliver exceptional customer satisfactionOrganized, friendly and professional demeanorHigh school diploma or equivalentJeff Wyler Benefits:Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.Competitive hourly compensation based on experience level.Vacation and holiday pay.Medical, dental, vision, 401K, Life, and more!Stable work with growth opportunities.Ongoing training and development.A positive and professional atmosphere.All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, parental status, veteran status, or any other characteristic protected by applicable federal, state, or local law.