Service Advisor at CDJR of Lawrenceburg

Jeff Wyler Automotive Family; Greendale (IN); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Competitive pay based on experience

Vacation and holiday pay

Medical, dental, vision, 401K, Life, &

Stable work with growth opportunities

Ongoing training and development

Positive and professional atmosphere

Job summary

Jeff Wyler Lawrenceburg CDJR is accepting applications for an Automotive Service Advisor at our Greendale, IN location. You will greet customers, document vehicle concerns, prepare repair orders, and relay repair estimates and service updates.

Coordinate with technicians to ensure accurate diagnoses and timely repairs while maintaining strong customer relationships. Minimal requirements: prior service-advisor experience in automotive settings and a high school diploma or equivalent.

Qualifications

• Current experience in a Service Advisor role preferred (automotive preferred such as dealership, customer service, sales, or technician).
• Proven ability to deliver exceptional customer satisfaction.
• Organized, friendly and professional demeanor.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and accurately document vehicle issues and service requests.
• Prepare repair orders and obtain necessary customer authorizations.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Communicate repair estimates, timelines, and service updates to customers.
• Coordinate with service technicians to ensure accurate diagnosis and efficient repairs.
• Monitor vehicle progress throughout the repair process and proactively address any delays or concerns.
• Review completed repairs with customers and explain services performed.
• Ensure all repair orders are closed accurately and in compliance with dealership policies.
• Maintain strong customer relationships and follow up to ensure satisfaction.
• Assist in achieving department sales and customer satisfaction goals.
• Stay current on CDJR products, services, warranties, recalls, and maintenance schedules.
• Maintain a clean, organized, and professional work environment.
• Handle customer concerns and resolve issues in a professional manner.

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: 28-Lawrenceburg CJDR - Greendale, IN 47025CDJR AUTOMOTIVE SERVICE ADVISOR – LAWRENCEBURG, IN

Conveniently located off Hwy 275W and E Eads Pkwy

JEFF WYLER LAWRENCEBURG CDJR IS ACCEPTING APPLICATIONS FOR A DEDICATED SERVICE ADVISOR!

With over 50 years in the business, Jeff Wyler Automotive Family is a family‑owned company that operates nearly 40 dealerships across Ohio, Indiana, and Kentucky. It’s rare that a car dealership has been recognized as a top workplace and we’ve done it for 7 consecutive years. Join us at our original location and the breeding ground for top talent to promote to our 40 stores.

RESPONSIBILITIES:

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and accurately document vehicle issues and service requests.
• Prepare repair orders and obtain necessary customer authorizations.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Communicate repair estimates, timelines, and service updates to customers.
• Coordinate with service technicians to ensure accurate diagnosis and efficient repairs.
• Monitor vehicle progress throughout the repair process and proactively address any delays or concerns.
• Review completed repairs with customers and explain services performed.
• Ensure all repair orders are closed accurately and in compliance with dealership policies.
• Maintain strong customer relationships and follow up to ensure satisfaction.
• Assist in achieving department sales and customer satisfaction goals.
• Stay current on CDJR products, services, warranties, recalls, and maintenance schedules.
• Maintain a clean, organized, and professional work environment.
• Handle customer concerns and resolve issues in a professional manner.

INDSJBR

QualificationsMINIMUM REQUIREMENTS:

• Current experience in a Service Advisor role preferred (automotive preferred such as dealership, customer service, sales, or technician)
• Proven ability to deliver exceptional customer satisfaction
• Organized, friendly and professional demeanor
• High school diploma or equivalent

Jeff Wyler Benefits:

• Competitive hourly compensation based on experience level.
• Vacation and holiday pay.
• Medical, dental, vision, 401K, Life, and more!
• Stable work with growth opportunities.
• Ongoing training and development.
• A positive and professional atmosphere.

All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, parental status, veteran status, or any other characteristic protected by applicable federal, state, or local law.