Service Advisor Assistant

Rochester Ford; Rochester (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401K Plan

Medical and Dental

PTO

Employee/Family discounts

Job summary

Rochester Ford in Rochester, Minnesota, seeks a Service Advisor Assistant to enhance customer experience in the service lane. This role includes supporting Service Advisors by greeting guests and managing routine tasks, making it ideal for those new to the automotive industry but with prior customer service experience.

Successful candidates will demonstrate excellent communication, time management skills, and a friendly personality. Benefits include 401K, medical and dental plans, and employee discounts.

Qualifications

• Previous experience in customer service, retail sales, restaurant industry, or hospitality.
• Demonstrated ability to manage others.
• Clean driving record.

Responsibilities

• Oversee flow of ServiceLane and ensure prompt service.
• Provide concierge support for owner inquiries.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Job description

Job Summary

Rochester Ford has an immediate need for a Service Advisor Assistant. As a Service Advisor Assistant, you will own our customer’s experience in the service lane. You will assist the Service Advisors in greeting guests, as well as other routine tasks. You will learn to be well‑versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. This role is a great starting point for anyone interested in beginning a career as a Service Advisor. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• 401K Plan
• Medical and Dental
• PTO
• Employee/Family discounts and purchase plans

Responsibilities

• Oversee flow of ServiceLane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well‑groomed personal appearance.
• Clean driving record
• Willing to submit to a pre‑employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug‑free work environment. Applicants must be willing to submit to a pre‑employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.