Mobile Service Coordinator

Quirk Group; Quincy (MA); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time after 90 days

Vacation after 1 year

Job summary

Quirk Auto Dealerships in Quincy, MA seeks a Mobile Service Coordinator for our busy Mobile Service Department. You will schedule service calls, write repair orders, and communicate with customers to manage estimates and timelines.

The role emphasizes accuracy in cost estimates, keeping customers informed, and maintaining service quality while upholding safety policies. Prior customer service and basic sales experience are a plus.

Qualifications

• Experience coordinating mobile service for customers is preferred.
• Strong written and verbal communication and documentation skills.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Schedule and coordinate mobile service appointments with customers.
• Write Repair Orders and explain charges to customers.
• Perform vehicle walk around and document customer concerns.
• Provide a complete and accurate written cost estimate for labor and parts.
• Check the progress of repair throughout the day.
• Contact customers regarding changes in the estimate or time impacts.
• Maintain high levels of customer satisfaction.
• Advise customers on truck care per manufacturer specifications.
• Follow all safety policies and report incidents.

Skills

Scheduling

Repair orders

Walkaround

Cost estimates

Progress tracking

Customer communications

Customer service

Truck maintenance

Safety compliance

Education

High School Diploma

College degree preferred

Job description

Job Details

Job Location: Quirk Commercial Truck Repair - Quincy, MA 02169

Position Type: Full Time

Job Category: Sales

Position Overview

There is an opportunity to begin a career at the best dealership group in New England! Quirk's Commercial Truck Center in Quincy, MA is seeking an experienced Mobile Service Coordinator for our busy Mobile Service Department. Quirk has opportunities for inspired and motivated individuals who have the desire and passion to succeed. Compensation will be based on experience, however, we are always willing to train the right candidate!

Key Required Proficiencies

• Scheduling and coordinating mobile service appointments with customers
• Writing Repair Orders and explaining charges
• Performing vehicle walk around and documentation of customer concerns
• Providing a complete and accurate written cost estimate for labor and parts
• Checking the progress of repair throughout the day
• Contacting customers regarding any changes in the estimate or time impacts
• Maintaining strong customer satisfaction
• Advising customers on the care of their trucks and the value of maintaining their trucks in accordance with the manufacturer's specifications
• Following all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Preferred Skills

• Prior sales experience preferred but not required
• High School Diploma or College Degree preferred but not required
• Experience in managing and organizing work time and work-related activities
• Excellent interpersonal skills
• Positive attitude and strong willingness to learn

Benefits offered

• Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.
• Paid sick time after 90 days and vacation after 1 year

About the company

Quirk Auto Dealerships is a respected automotive retailer known for its customer-first philosophy, wide vehicle selection, and commitment to excellence. With 49 years in the automotive retail space and 18 dealerships located in Massachusetts and New Hampshire. Quirk provides customers with a transparent and professional car-buying experience while offering employees strong earning potential, career advancement opportunities, and a supportive team environment.

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**All Quirk employees must pass a pre-employment drug test, physical, background, and motor vehicle record check (if applicable to position)

For information on Quirk Auto Dealerships, including more information on employee benefits and our company culture, visit our website at Employment Opportunities | Quirk Auto Dealers.

Job Type

Full Time

Pay

$60,000.00-$100,000.00 per year