Service Advisor (60875)

P & G CHEVROLET LLC; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Parks Chevrolet Charlotte is seeking a Service Advisor to schedule appointments, greet customers at their vehicles, and guide them through recommended maintenance and repairs. The role emphasizes customer service, up-selling services, and accurate documentation of estimates and service orders.

The ideal candidate will have prior service advisor or sales experience, a High School diploma or equivalent, a professional appearance, and the ability to pass pre-employment screenings as required.

Qualifications

• Experience as a Service Advisor preferred.
• Sales experience required.
• High school diploma or equivalent.
• Professional personal appearance.
• Authorized to work in the USA and able to pass pre-employment testing (background checks, MVR, drug screen).

Responsibilities

• Schedule appointments with customers.
• Greet customers at their vehicle and assist with service needs.
• Explain service recommendations and up-sell where appropriate.
• Prepare itemized estimates for parts and labor.
• Update repair orders and communicate status to customers.
• Ensure customer satisfaction and follow dealership SOPs.

Skills

Service advisor experience

Sales experience

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Parks Chevrolet Charlotte - Charlotte, NC 28262, Position Type: Full Time, Education Level: Not Specified, Job Shift: Day Shift, Job Category: Sales

Job Responsibilities

• Schedule appointments with customers
• Meet and greet customers at their vehicle
• Utilize the e-Advisor tool on every vehicle
• Perform proper walkarounds per SOP guidelines
• Executes the service SOP (Standard Operating Procedures) at all times.
• Presents soft sale menu items during the time of write-up
• Informs customers of any open recall that may pertain to their vehicle.
• Utilizes AutoPoint and ensures all pertinent categories are above 90% usage
• Performs an active delivery with every customer
• Updates all open repair orders daily in Reverse Risk.
• Work with customers and technicians to identify required maintenance using service history data
• Advise customers on necessary/suggested services, and notify customers of any current special promotions and up-sell additional services
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
• Estimate the cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided
• Determine the progress of repair/service orders and inform customers accordingly
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
• Review results of customer satisfaction surveys with the service manager
• Establish positive relationships with customers
• Meet the dealership standards for repair/order production

Qualifications

• Experience as a Service Advisor is preferred
• Sales experience
• High school diploma or equivalent
• Professional personal appearance
• All applicants must be authorized to work in the USA
• Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.