Service Advisor 3:30pm - 11:30pm Mon-Fri

Sunset Ford Waterloo; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Pension plan

Medical, dental, vision coverage

Paid vacation

Weekends off

Performance reviews

Job summary

Sunset Ford Waterloo is seeking a Service Advisor for the late-evening shift (3:30pm–11:30pm, Mon-Fri). The role offers a base wage of $52,000 annually plus monthly bonus opportunities and commission tied to customer satisfaction and performance metrics.

Prior automotive service advisory experience is required, with a valid driver’s license and strong communication skills. Training is provided in a positive team environment.

Qualifications

• Experience as Service Advisor in automotive preferred.
• Valid driver's license with clean record.
• Strong communication and customer service skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet customers and address inquiries.
• Explain service options and present menus.
• Document declined services and follow up on recommendations.
• Update customers on repair timelines and costs.
• Prepare repair estimates and communicate needed services.
• Ensure customer satisfaction at delivery of vehicle.
• Provide concierge support for owner inquiries by phone or in person.
• Build strong relationships with customers.
• Assist technicians to maintain quality repairs.
• Close and secure the facility after shift.

Skills

Customer service

Communication

Multi-tasking

Computer skills

Typing

Organized

People skills

Job description

We're hiring a LATE EVENING SHIFT Service Advisor to join our team at Sunset Ford.

SHIFT HOURS = 3:30pm to 11:30pm Monday - Friday

Base wage of $52,000 plus multiple Monthly Bonus opportunities. This is an HOURLY position PLUS Monthly Commission for customer satisfaction and performance related metrics.

Do you want to be rewarded for your hard work, experience, and expertise? At Sunset Auto Group, our Service Department is growing, and we have the need for a strong Service Advisor to manager our evening shift which means opportunity for financial rewards for you. Previous related experience is required for this position.

Service Advisor Job Benefits:

We provide a positive, professional work environment and training on the job. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:

• Pension Retirement Immediate and Automatic Enrollment, plus 401k Option
• 100% PAID Employee Medical, Dental, & Vision Insurance for full time employees!!!
• PAIDvacation
• Weekends Off
• Yearly scheduled Performance Reviews
• Competitive Hourly Pay plus Monthly Sales Bonus
• Team Atmosphere
• Employee Discounts on Parts & Service
• Employee Pricing on New & Used Cars
• Referral Hiring & Purchasing Bonuses!
• Paid Training and Certifications Transferable to any Ford store
• Opportunity to grow your pay!
• Friendly team atmosphere

We have ALL the reasons under the SUN to work at Sunset Ford!

Service Advisor - Job Responsibilities:

• Greet customers and assist them with any inquiries.
• Consult with customers on applicable service specials and present service menus
• Document services declined and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes
• Create and present repair estimates, dictating immediately needed services and future needed services
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
• Build strong relationships with the customers
• Hold Technician staff accountable to safe and honest repairs to uphold quality
• Close and Lock up building when shift is complete

Service Advisor Qualifications

• Service Advisor / Automotive Experience Required
• Valid Driver's license and clean driving record
• Able to work efficiently and multi-task in a fast-paced environment.
• Strong written and oral communication skills
• Excellent computer and typing skills
• Organized
• Enjoy talking to people
• Customer handling skills
• Technology / Bluetooth phone savvy

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to apre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.