Service Advisor

Lee Chrysler; Wilson (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Lee Chrysler is seeking a Service Department Leader to oversee service orders, guide technicians, and ensure exceptional customer experiences in our dealership in Wilson, NC. You will manage schedules, resolve complex issues, and drive service and sales performance while maintaining a strong customer focus.

The ideal candidate demonstrates a proven track record in service management, excellent communication, and a professional presentation, with the ability to work independently in a fast-paced

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Proven service and sales success.
• Strong customer satisfaction record.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and help leave a positive impression.
• Provide concierge support for owner inquiries, via phone or in person.
• Ensure daily inventory of technicians’ time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training of service staff.
• Reinforce company policies and adhere to standards; ensure compliance with laws.
• Maintain good relationships with factory partners and foster employee relations.

Skills

People management

Time management

Customer communication

Professional appearance

Sales results

Customer satisfaction

Team oriented

Self-motivated

Independence

Clean driving record

Job description

If you love cars and have a passion for people, you may have foundyourfuture. As a family-owned business, we are always looking for new talent.

We are committed to:

• Exceeding customer expectations
• Expert product knowledge
• Striving for excellence
• Maintaining professionalism and a spirit of fun

Grow with Us

We invest in our staff. Our team members are Trained and Certified and receive continuing education each year for as long as they are employed. Retention and promotion from within are the cornerstone of our human resources planning. We believe in cross-training and team orientation. The more you know the stronger you are.Our employees have opportunities with the entire Lee family.

Benefits

• Paid Time Off
• 401(K) Retirement Plan
• Medical, Dental, Vision Insurance Options

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.