Service Advisor

Practice Plus Group; What Cheer (IA); On-site; USD 28,000 - 35,000; Full time

Job summary

Practice Plus Group is hiring a Service Advisor for a Bristol contact centre on a 6-month fixed-term contract with immediate start. You will be the first point of contact for patients and healthcare professionals, offering support, reassurance and guidance to help ensure people receive the right care at the right time.

Through a mix of inbound and outbound calls, you will assist patients in accessing healthcare services and conduct patient safety calls to monitor wellbeing and spot changes in

Responsibilities

• Be the first point of contact for patients and healthcare professionals.
• Handle inbound and outbound calls to help patients access healthcare services.
• Carry out patient safety calls to monitor wellbeing and identify changes in symptoms.
• Provide support, reassurance and guidance to ensure people receive the right care at the right time.

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Location: Bristol (On-site)

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Location: Bristol (On-site)

We are looking for a Service Advisor to join Practice Plus Group IUC on a 6-month fixed-term contract, with an immediate start available. This is an exciting opportunity for someone looking to build a career within urgent care services, with a clear development pathway into a Health Advisor role following successful completion of training and competency requirements. Based in our Bristol contact centre, you'll play an important role as the first point of contact for patients and healthcare professionals, providing support, reassurance and guidance while helping ensure people receive the right care at the right time. Through a combination of inbound and outbound calls, you'll help patients access healthcare services and support them throughout their care journey. A key part of the role involves carrying out patient safety calls to individuals awaiting a clinician call-back, checking on their wellbeing and identifying any changes in symptoms. Your actions will directly contribute to patient safety by ensuring concerns are recognised early and escalated appropriately. You'll receive comprehensive training and ongoing support to help you succeed, including Clinical Decision Support System (CDSS) training and continued development opportunities. If you enjoy helping people, thrive in a fast-paced environment and are looking for a rewarding role with genuine career progression, we'd love to hear from you.