Patient Experience Advisor - Call Center (Full-Time)

Bupa; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension

Life assurance

Viva wellbeing programme

Gym discounts

Learning and development opportunities

Job summary

Bupa is hiring a full-time Customer Service Advisor to join our busy contact centre. You will answer and manage high volumes of calls from patients, families, clinicians, and the public, delivering an exceptional experience with professional, compassionate communication.

You will route calls, log information accurately, maintain confidentiality, work with colleagues to meet service levels, and support continuous improvement in patient experience.

Qualifications

• Previous experience working in a busy contact centre, customer service or telephony-based environment.
• Excellent verbal and written communication skills.
• Outstanding customer service skills with a genuine desire to help others.
• Exceptional attention to detail and accuracy.
• Ability to multitask and prioritise workloads in a fast-paced setting.

Responsibilities

• Answer and manage a high volume of incoming calls from patients, families, clinicians and members of the public.
• Deliver an exceptional customer experience through professional, compassionate and efficient communication.
• Route and transfer calls accurately across hospital departments and services.
• Handle enquiries promptly while ensuring information is recorded accurately.
• Log and report communication or telephony issues to the appropriate IT teams.
• Follow established policies and procedures when managing complaints or concerns.
• Maintain strict confidentiality and data protection standards at all times.
• Work collaboratively with colleagues to ensure service levels and quality standards are consistently achieved.
• Contribute to continuous improvement initiatives focused on enhancing the patient experience.

Skills

Call center experience

Excellent communication

Multitasking

Data accuracy

Team collaboration

Confidentiality

Tools

CRM systems

Job description

Bupa is hiring a full-time Customer Service Advisor to join our busy contact centre. You will answer and manage high volumes of calls from patients, families, clinicians, and the public, delivering an exceptional experience with professional, compassionate communication.

You will route calls, log information accurately, maintain confidentiality, work with colleagues to meet service levels, and support continuous improvement in patient experience.