Service Advisor

Paul Miller Chevy; West Caldwell (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

2 weeks vacation after 1 year of work

Health Insurance

401K

Commission plan

Job summary

Paul Miller Chevy in West Caldwell, NJ seeks a dedicated Service Advisor. Base salary plus commission; earning potential stated at $100k+ annually.

Ideal candidates have GM dealer experience and proficiency with GM Global and CDK, plus strong communication and sales skills. Responsibilities include greeting customers, detailing needed services, preparing estimates, maintaining records, and collaborating with technicians to ensure timely completion.

Qualifications

• Previous GM service experience and proficiency with GM Global.
• Prior CDK experience.
• Effective communication skills: verbal, texting, and email.
• Basic automotive mechanical knowledge.
• Excellent customer service skills with a focus on building relationships.
• Sales skills to promote additional services effectively.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Provide detailed explanations of services and repairs needed, including upselling additional services when appropriate.
• Maintain accurate records of customer interactions, service requests, and vehicle history.
• Collaborate with service technicians to ensure timely completion of services.
• Prepare auto estimates for repairs and maintenance services.
• Communicate with customers via phone, text, and email.
• Address customer inquiries and concerns promptly to ensure satisfaction.
• Stay updated on automotive diagnostics, repair techniques, and industry trends to provide informed recommendations.

Skills

Customer Service

Communication

Sales

Upselling

Relationship Building

Tools

GM Global

CDK

Job description

Job Details: Job Location: Paul Miller Chevy - WEST CALDWELL, NJ 07006
Salary Range: $1,000.00 - $1,000.00 Base+Commission/month

We are seeking a dedicated and knowledgeable Service Advisor to join the Paul Miller Auto group. We have over 700 employees, many of whom have been with us for over 10 years! The ideal candidate will have recent Service Advisor experience, with a GM dealership and be proficient with GM Global and CDK.

What we offer

• 2 Weeks vacation after 1 year of continuous employment.
• Affordable Health Insurance through Aetna, Vision, Dental, Prescription, FSO, Life Ins, Disability Ins, and Well Being Program are all available.
• 401K
• Competitive Salary based on experience and skill sets.
• Commission plan, that includes SVC labor and parts sales on customer pay, internal, warranty, and sublet written.
• Expected earning potential $100k plus annually.

Duties include

• Greet customers and assess their vehicle service needs.
• Provide detailed explanations of services and repairs needed, including upselling additional services when appropriate.
• Maintain accurate records of customer interactions, service requests, and vehicle history.
• Collaborate with service technicians to ensure timely completion of services.
• Prepare auto estimates for repairs and maintenance services.
• Communicate with customers via phone, text, and email.
• Address customer inquiries and concerns promptly to ensure satisfaction.
• Stay updated on automotive diagnostics, repair techniques, and industry trends to provide informed recommendations.

Qualifications

• Previous GM service experience and proficiency with GM Global.
• Prior CDK experience.
• Effective communication skills: verbal, texting, and email.
• Basic automotive mechanical knowledge.
• Excellent customer service skills with a focus on building relationships.
• Sales skills to promote additional services effectively.