Experienced Service Advisor

Toyota; McDonald (TN); On-site; USD 48,000 - 62,000; Full time

Job summary

Toyota is seeking an Experienced Service Advisor to join our team. You will greet customers, listen to their concerns, and document them accurately, then clearly explain services and costs. You will coordinate with technicians, schedule drop-offs, verify warranties, and prepare repair orders with labor and parts costs.

Your proactive approach will help upsell services and build loyalty. In a fast-paced dealership setting, you will maintain organized records, use deal-ership software, and ensure

Qualifications

• Excellent communication and rapport-building with customers.
• Strong customer service orientation with problem-solving focus.
• Ability to identify upsell opportunities and drive sales.
• Solid organizational skills and multitasking capability.

Responsibilities

• Greet customers, listen to vehicle concerns, and document them accurately.
• Explain services and costs clearly and professionally.
• Coordinate with technicians to relay concerns and ensure repairs are performed efficiently.
• Schedule appointments, manage drop-off/pick-up, and coordinate with other departments.
• Verify warranty coverage and prepare repair orders with labor and parts costs.
• Follow up on service status and ensure timely completion.
• Identify upsell opportunities and promote dealership services.

Skills

Communication

Customer service

Sales

Organization

Auto knowledge

Computer skills

Problem solving

Time management

Job description

Experienced Service Advisor Job Description:

Key Responsibilities:

• Customer Interaction:
  • Greet customers, listen to their vehicle concerns and needs, and document them accurately.
  • Explain services, repair options, and associated costs clearly and professionally.
  • Answer customer questions, address concerns, and ensure they understand the repair process.
  • Manage and resolve customer complaints effectively.
• Service Coordination:
  • Communicate with technicians to relay customer concerns and ensure repairs are performed efficiently.
  • Schedule appointments, manage vehicle drop-off and pick-up, and coordinate with other departments.
  • Verify warranty and service contract coverage.
  • Prepare and manage repair orders, including labor and parts costs.
  • Follow up with customers on service status and ensure timely completion of repairs.
• Sales and Upselling:
  • Identify opportunities to upsell additional services and products to customers.
  • Promote dealership services and build customer loyalty.
  • Achieve sales targets and contribute to dealership revenue.
• Administrative Tasks:
  • Maintain accurate customer records and service history.
  • Utilize price sheets and service menus.
  • Ensure a clean and organized workspace.

Skills and Qualifications:

• Strong Communication and Interpersonal Skills:Ability to listen actively, explain complex issues clearly, and build rapport with customers.
• Customer Service Orientation:Dedication to providing excellent customer service and ensuring customer satisfaction.
• Sales Skills:Ability to identify opportunities to upsell services and products.
• Organizational Skills:Ability to manage multiple tasks, prioritize workload, and meet deadlines.
• Basic Automotive Knowledge:Understanding of automotive systems, repair processes, and common vehicle issues.
• Computer Skills:Proficiency with dealership software and basic computer applications.
• Problem-Solving Skills:Ability to find solutions to issues, and resolve customer concerns effectively.
• Time Management Skills:Ability to manage time effectively and meet deadlines in a fast-paced environment.