Service Advisor

RUSS DARROW GROUP; Wauwatosa (WI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Competitive Compensation Plans

Full Benefits Package

Medical, Dental & Vision

401k with Company Match

HSA with Company Contribution

PTO from day one

Growth and Advancement Opportunities

Continuous Training and Development

Job summary

Russ Darrow Wauwatosa Kia is seeking a motivated, customer-focused Automotive Service Advisor to join our service team. This role involves scheduling service appointments, documenting vehicle concerns, and preparing accurate estimates while keeping customers informed throughout the repair process.

We value strong communication, a commitment to excellent customer service, and the ability to build long-term relationships with clients.

Qualifications

• Must be a top performer willing to go above and beyond for customers.
• Outstanding in sales and follow through.
• Must have at least 1 year experience in automobile service write ups.

Responsibilities

• Greet customers promptly and provide a professional, welcoming service experience
• Gather and accurately document customer and vehicle information
• Listen to customers’ concerns and clearly communicate vehicle symptoms to service technicians
• Schedule automotive maintenance and repair appointments
• Review vehicle age, mileage, service history, and technician recommendations to identify needed maintenance
• Explain recommended repairs, maintenance services, timelines, and costs to customers
• Prepare complete and accurate estimates for parts and labor
• Obtain customer authorization before beginning additional repairs or services
• Monitor repair orders and vehicle progress throughout the day
• Provide customers with frequent updates regarding service status and completion times
• Coordinate with automotive technicians, parts personnel, and service department staff
• Verify that final invoices accurately reflect the work completed
• Review completed repairs and charges with customers
• Deliver excellent customer service and build long-term customer relationships

Skills

Customer focus

Sales skills

Service write-ups

Job description

Job DetailsJob Location: Russ Darrow Wauwatosa Kia - Wauwatosa, WI 53226Position Type: Full TimeSalary Range: $50,000.00 - $100,000.00 Commission/yearTravel Percentage: NoneJob Shift: DayRuss Darrow Wauwatosa Kia is seeking a motivated, customer-focused Automotive Service Advisor to join our service team!!

The Service Advisor serves as the primary point of contact between customers and the automotive service department. This position is responsible for scheduling service appointments, documenting vehicle concerns, recommending maintenance and repairs, preparing accurate estimates, and keeping customers informed throughout the repair process.

If you have strong communication skills, enjoy helping people, and are interested in building a career in the automotive industry, we encourage you to apply.

Responsibilities

• Greet customers promptly and provide a professional, welcoming service experience
• Gather and accurately document customer and vehicle information
• Listen to customers’ concerns and clearly communicate vehicle symptoms to service technicians
• Schedule automotive maintenance and repair appointments
• Review vehicle age, mileage, service history, and technician recommendations to identify needed maintenance
• Explain recommended repairs, maintenance services, timelines, and costs to customers
• Prepare complete and accurate estimates for parts and labor
• Obtain customer authorization before beginning additional repairs or services
• Monitor repair orders and vehicle progress throughout the day
• Provide customers with frequent updates regarding service status and completion times
• Coordinate with automotive technicians, parts personnel, and service department staff
• Verify that final invoices accurately reflect the work completed
• Review completed repairs and charges with customers
• Deliver excellent customer service and build long-term customer relationships

At the Russ Darrow Group, we are committed to our employees, customers, and communities. The Darrow Difference is the foundation of our success, and we invite you to become part of our team at Russ Darrow Wauwatosa Kia.

What We Offer

We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.

No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.

Benefits

• Competitive Compensation Plans
• Full Benefits Package
• Medical, Dental & Vision
• 401k with Company Match
• HSA with Company Contribution
• PTO from day one!!
• Growth and Advancement Opportunities
• Continuous Training and Development

Qualifications

• Must be a top performer willing to go above and beyond for customers
• Outstanding in sales and follow through
• Must have at least 1 year experience in automobile service write ups
• Self-motivated, organized and driven to succeed
• Must possess valid driver's license