Service Advisor

Lithia & Driveway; Waukesha (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Job summary

Wilde Honda in Waukesha, Wisconsin is seeking a Service Advisor to join our award-winning dealership. You will greet customers, confirm service needs, and communicate repair costs and timelines.

You will manage repair orders, coordinate with technicians, and ensure a smooth drop-off and pickup experience for every guest. We offer a supportive team environment, ongoing training, and opportunities to advance within a high-volume dealership.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in automotive service advising or related customer-facing role.
• Knowledge of automotive service and repair processes.

Responsibilities

• Provide professional customer service by answering calls and greeting customers.
• Identify and confirm concerns, assess needs, and recommend repairs.
• Walk around vehicles to identify service needs and explain costs to customers.
• Create accurate repair orders in ADP and document service details.
• Prepare estimates and communicate changes in costs or scope to customers.
• Dispatch orders to technicians and monitor progress through closure.
• Follow ICC2, CD and S2S processes for a seamless customer experience.
• Process payments and ensure timely delivery of serviced vehicles.

Skills

Automotive service advising

Customer service

Repair orders

Multi-point inspections

ADP system

Education

High school diploma

Tools

ADP system

Service management systems

Job description

Dealership:L0552 Wilde HondaWilde HondaHiring: Service AdvisorPay: To be discussed during in-person interviewsSchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Reports to: Service ManagerOnsite in: Waukesha, WisconsinWhy Join Our Team?Join an award-winning dealership where teamwork, customer service, and career growth come together. Wilde East Towne Honda was named the 2025 Wisconsin Honda Dealer of the Year and received a Cars.com Customer Satisfaction Award.Our team is known for being friendly, knowledgeable, professional, and easy to work with. Customer reviews consistently highlight employees, a low-pressure experience, and a genuine commitment to taking care of customers.As part of Lithia & Driveway, you'll have access to ongoing training, career development, and opportunities to grow with a high-volume dealership supported by strong Sales, Service, and Parts teams. We're also proud to support our local community through charitable partnerships and employee involvement.What You'll DoProvide professional customer service by answering incoming calls, greeting service customers, and following established ITC and Initial Customer Contact (ICC) processes.Identify and confirm customer concerns, assess service needs, and recommend appropriate repairs and maintenance.Conduct vehicle walk-arounds to identify customer concerns and additional service needs.Clearly explain recommended services, repair costs, estimates, and expected completion times to customers.Create accurate repair orders using the ADP system and ensure service needs are clearly documented.Offer multi-point inspections, review inspection findings and recommended services, and obtain customer authorization before additional work is performed.Prepare accurate service estimates and support upfront pricing commitments while communicating changes to service needs or costs.Dispatch repair orders to technicians according to department procedures and communicate with technicians to ensure accurate understanding of required and completed services.Follow the Interim Customer Contact (ICC2) process by providing timely updates throughout the repair and service process.Follow the Customer Delivery (CD) and Sales-to-Service processes to provide a seamless experience from vehicle drop-off through completion.Accurately process customer payments, including cash and credit transactions, for completed services.Deliver completed vehicles promptly and professionally while reviewing completed services and ensuring customer expectations are met.What You'll Bring1+ years of experience in automotive service advising, dealership service, automotive repair, or a related customer-facing role.Knowledge of automotive service, repair processes, maintenance recommendations, and vehicle systems.1+ years of experience with repair orders, service estimates, multi-point inspections, and customer authorization.Comfortable using dealership technology and computer systems, including repair order and service management systems.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.