Service Advisor

Stivers Ford Lincoln - Service; Waukee (IA); On-site; USD 90,000 - 140,000; Full time

Job summary

Stivers Ford Lincoln - Service in Waukee, IA is seeking an experienced Commercial Service Advisor for its Ford Pro Elite Commercial Service Center. This role focuses on supporting commercial and fleet customers, managing repair orders, and communicating with clients and technicians to keep work flowing.

You will build strong relationships with fleet accounts, present repairs, obtain approvals, and drive efficient service delivery in a high-volume environment.

Qualifications

• Automotive or commercial service advising experience preferred.
• Ford dealership experience is a plus.
• Fleet and commercial vehicle experience is a major plus.
• Strong communication and organizational skills.
• Ability to manage a high-volume workload.
• Comfortable presenting and selling recommended repairs.
• Strong follow-through and attention to detail.
• Ability to work effectively with technicians and management.
• Customer-focused attitude with a sense of urgency.

Responsibilities

• Write and manage repair orders for commercial and fleet customers.
• Communicate repair status, estimates, recommendations, and completion times with customers.
• Work closely with technicians, dispatch/production management, parts, and service management.
• Review technician inspections and present recommended repairs to customers.
• Obtain customer and fleet-management-company approvals.
• Maintain consistent follow-up on open repair orders.
• Manage multiple vehicles and customers while maintaining excellent communication.
• Build long-term relationships with commercial and fleet accounts.
• Ensure repair orders are accurate and properly documented before closing.
• Help maximize shop productivity while delivering an excellent customer experience.

Skills

Service advising

Fleet experience

Ford experience

Communication

High volume workload

Sales of repairs

Attention to detail

Team collaboration

Customer focus

Job description

Stivers Ford is looking for an experienced, driven Commercial Service Advisor to join our Ford Pro Elite Commercial Service Center in Waukee, Iowa.

Our Pro Elite facility is built specifically to support commercial and fleet customers. We service everything from light-duty pickups and vans to Class 1-7 commercial vehicles, RVs/motorhomes, EVs, and large fleet accounts.

We are looking for an advisor who can build strong customer relationships, communicate effectively, manage a high-volume workload, and keep repair orders moving from write-up through completion.

What You'll Do

• Write and manage repair orders for commercial and fleet customers
• Communicate repair status, estimates, recommendations, and completion times with customers
• Work closely with technicians, dispatch/production management, parts, and service management
• Review technician inspections and present recommended repairs to customers
• Obtain customer and fleet-management-company approvals
• Maintain consistent follow-up on open repair orders
• Manage multiple vehicles and customers while maintaining excellent communication
• Build long-term relationships with commercial and fleet accounts
• Ensure repair orders are accurate and properly documented before closing
• Help maximize shop productivity while delivering an excellent customer experience

What We're Looking For

• Automotive or commercial service advising experience preferred
• Ford dealership experience is a plus
• Fleet and commercial vehicle experience is a major plus
• Strong communication and organizational skills
• Ability to manage a high-volume workload
• Comfortable presenting and selling recommended repairs
• Strong follow-through and attention to detail
• Ability to work effectively with technicians and management
• Customer-focused attitude with a sense of urgency

Why Stivers Ford Pro Elite?

You'll be working in a facility designed around commercial service rather than trying to fit commercial customers into a traditional retail-service operation.

Our Waukee Pro Elite Commercial Service Center offers:

• Large commercial service facility with 23 service stalls
• Light-, medium- and heavy-duty repair capabilities
• Class 1-7 commercial vehicle service
• RV and motorhome service
• EV service capabilities
• Mobile service operations
• Fleet and municipal customer base
• Allison Transmission Certified facility
• Established technician and management team
• Strong opportunity to build a substantial customer base and income

Compensation

Competitive salary plus performance-based commission.

Our compensation structure rewards advisors for producing gross profit and growing their business. Experienced, high-performing service advisors have significant earning potential within our commercial operation.

Expected earnings: $90,000-$140,000+ annually, depending on experience and performance.

Top performers have the opportunity to exceed this range.

Schedule

Monday-Friday

No Saturdays or Sundays

Stivers Ford is an Equal Opportunity Employer.