Commercial Fleet Service Advisor for EVs & RVs

Stivers Ford Lincoln - Service; Waukee (IA); Sur place; USD 90 000 - 140 000; Plein temps

Résumé du poste

Stivers Ford Lincoln - Service in Waukee, IA is seeking an experienced Commercial Service Advisor for its Ford Pro Elite Commercial Service Center. This role focuses on supporting commercial and fleet customers, managing repair orders, and communicating with clients and technicians to keep work flowing.

You will build strong relationships with fleet accounts, present repairs, obtain approvals, and drive efficient service delivery in a high-volume environment.

Qualifications

• Automotive or commercial service advising experience preferred.
• Ford dealership experience is a plus.
• Fleet and commercial vehicle experience is a major plus.
• Strong communication and organizational skills.
• Ability to manage a high-volume workload.
• Comfortable presenting and selling recommended repairs.
• Strong follow-through and attention to detail.
• Ability to work effectively with technicians and management.
• Customer-focused attitude with a sense of urgency.

Responsabilités

• Write and manage repair orders for commercial and fleet customers.
• Communicate repair status, estimates, recommendations, and completion times with customers.
• Work closely with technicians, dispatch/production management, parts, and service management.
• Review technician inspections and present recommended repairs to customers.
• Obtain customer and fleet-management-company approvals.
• Maintain consistent follow-up on open repair orders.
• Manage multiple vehicles and customers while maintaining excellent communication.
• Build long-term relationships with commercial and fleet accounts.
• Ensure repair orders are accurate and properly documented before closing.
• Help maximize shop productivity while delivering an excellent customer experience.

Connaissances

Service advising

Fleet experience

Ford experience

Communication

High volume workload

Sales of repairs

Attention to detail

Team collaboration

Customer focus

Description du poste

Stivers Ford Lincoln - Service in Waukee, IA is seeking an experienced Commercial Service Advisor for its Ford Pro Elite Commercial Service Center. This role focuses on supporting commercial and fleet customers, managing repair orders, and communicating with clients and technicians to keep work flowing.

You will build strong relationships with fleet accounts, present repairs, obtain approvals, and drive efficient service delivery in a high-volume environment.