Service Advisor- Commercial Trucks

Rush-Enterprises; Denton (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Rush-Enterprises is seeking a Service Advisor to act as the main conduit between sales, customers, and production, ensuring timely updates, paperwork, and smooth workflow from repair orders to billing.

This role emphasizes outbound customer communication, status monitoring, and collaboration across departments to deliver quality results in a transportation-oriented environment.

Qualifications

• Valid driver’s license may be required, along with a driving record that meets the requirements of the company’s insurance provider.
• 1 year service experience; or equivalent experience and/or education.
• Personal computer skills, familiarity with accounting and other software for dealer operations.
• Proficient in Microsoft Office, Smart Sheets and Adobe.
• Strong comprehension, communication, and time management skills.
• Must be punctual and ready to work at the agreed upon time.

Responsibilities

• Provide proactive outbound communication to customers and sales representatives regarding chassis status, updates, timelines, and completion.
• Monitor each chassis throughout production, confirming progress and updating stakeholders on any changes in schedule or scope.
• Identify and elevate potential problems early, assisting in finding solutions before they impact customer expectations.
• Record project updates using email, phone, and other forms to maintain accurate, timely, and transparent communication.
• Collaborate with internal stakeholders to ensure a smooth transition between departments, resulting in an efficient and quality product.
• Recommend and support enhancements to communication practices, documentation, and workflow efficiency.

Skills

PC skills

Microsoft Office

Smart Sheets

Adobe

communication

time management

punctuality

driving license

Education

1 year service experience or equivalent education

Tools

Dealer operations software

Smart Sheets

Adobe

Job description

Advertised Job Description

The Service Advisor serves as the primary communication link between sales, customers, and production. This role ensures accurate updates, timely paperwork, and smooth project flow from repair order creation through billing completion.

Custom Vehicle Solutionsis a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, shareholders, vendors and our people. We offer arewarding careeras a leader in the transportation industry.Grow with usas we continue to expand our network of locations and services.

Responsibilities:

• Provide proactive outbound communication to customers and sales representatives regarding chassis status, updates, timelines, and completion.
• Monitor each chassis throughout production, confirming progress and updating stakeholders on any changes in schedule or scope.
• Identify and elevate potential problems early, assisting in finding solutions before they impact customer expectations.
• Record project updates using email, phone, and other forms to maintain accurate, timely, and transparent communication.
• Collaborate with internal stakeholders to ensure a smooth transition between departments, resulting in an efficient and quality product.
• Recommend and support enhancements to communication practices, documentation, and workflow efficiency.

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Education and/or Experience

• Valid driver’s license may be required, along with a driving record that meets the requirements of the company’s insurance provider.
• 1 year service experience; or equivalent experience and/or education.

Required

• Personal computer skills, familiarity with accounting and other software for dealer operations.
• Proficient in Microsoft Office, Smart Sheets and Adobe.
• Strong comprehension, communication, and time management skills.
• Must be punctual and ready to work at the agreed upon time.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $40,000.00/Yr.

Maximum Pay Rate

USD $60,000.00/Yr.