Commercial & Fleet Service Advisor | Ford Pro Elite Service | UnlimitedGrowthOpportunity

Mullinax Ford Apopka; Florida; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Ford training and career development

Advancement opportunities

Job summary

Mullinax Ford of Central Florida is seeking an experienced Commercial & Fleet Service Advisor to join our Ford Pro Elite Service team. You will work with fleet accounts to keep vehicles on the road and businesses moving.

This role emphasizes building lasting relationships, proactive communication, and coordinating repairs from write-up to delivery, with opportunities for growth within a busy, customer-first operation.

Qualifications

• Previous automotive service advisor experience.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication.
• Ability to manage multiple repair orders simultaneously.
• Strong organizational and follow-up skills.
• Professional appearance and positive attitude.
• Strong computer and technology skills.
• Valid driver's license and clean driving record.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Serve as the primary point of contact for commercial and fleet service customers.
• Build and maintain strong relationships with fleet managers and business owners.
• Schedule, coordinate, and monitor fleet vehicle repairs from write-up through delivery.
• Provide proactive communication and repair updates throughout the service process.
• Review vehicle concerns, recommend maintenance and repairs, and obtain customer authorization.
• Coordinate repairs with technicians, parts personnel, and mobile service teams.
• Monitor repair status to ensure promised completion times are met.
• Promote Ford Pro Elite Service programs, Mobile Service, and preventative maintenance plans.
• Manage warranty, maintenance, and repair documentation accurately.
• Assist in developing new commercial service business opportunities.
• Ensure customer satisfaction while meeting department sales and productivity goals.

Skills

Customer service

Relationship building

Communication

Multitasking

Organization

Professional appearance

Computer skills

Driver's license

Tools

CDK experience

Job description

Accelerate Your Career with Ford Pro Elite Service Mullinax Ford of Central Florida is seeking an experienced, customer-focused Commercial & Fleet Service Advisor to join our growing Ford Pro Elite Service team. This is a unique opportunity to work directly with commercial fleet accounts, business owners, fleet managers, and vocational vehicle operators to help keep their vehicles on the road and their businesses moving. If you thrive in a fast-paced environment, enjoy building long-term customer relationships, and understand the importance of vehicle uptime, we want to talk to you.

What You'll Do

• Serve as the primary point of contact for commercial and fleet service customers.
• Build and maintain strong relationships with fleet managers and business owners.
• Schedule, coordinate, and monitor fleet vehicle repairs from write-up through delivery.
• Provide proactive communication and repair updates throughout the service process.
• Review vehicle concerns, recommend maintenance and repairs, and obtain customer authorization.
• Coordinate repairs with technicians, parts personnel, and mobile service teams.
• Monitor repair status to ensure promised completion times are met.
• Promote Ford Pro Elite Service programs, Mobile Service, and preventative maintenance plans.
• Manage warranty, maintenance, and repair documentation accurately.
• Assist in developing new commercial service business opportunities.
• Ensure customer satisfaction while meeting department sales and productivity goals.

Qualifications Required

• Previous automotive service advisor experience.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication.
• Ability to manage multiple repair orders simultaneously.
• Strong organizational and follow-up skills.
• Professional appearance and positive attitude.
• Strong computer and technology skills.
• Valid driver's license and clean driving record.

Preferred

• Commercial or fleet service experience.
• Ford dealership experience.
• CDK experience.
• Fleet maintenance knowledge.
• Ford Pro or commercial vehicle familiarity.
• Bilingual (English/Spanish).
• Automotive service sales experience.

What Makes You Successful

• You understand that fleet downtime impacts a customer's business.
• You communicate proactively and consistently.
• You take ownership of customer concerns and follow through.
• You thrive in a team-oriented environment.
• You are results-driven while maintaining a customer-first mindset.
• You can stay organized and effective under pressure.

Compensation & Benefits

• Competitive compensation with performance incentives.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) with company match.
• Ongoing Ford training and career development.
• Advancement opportunities within a growing service operation.

Why Mullinax Ford?

At Mullinax Ford of Central Florida, we are committed to delivering exceptional service experiences while helping businesses maximize vehicle uptime. Our Ford Pro Elite Service operation is growing rapidly, creating outstanding opportunities for ambitious professionals who want to build a long-term career in commercial and fleet service. Join our team and help keep Central Florida's businesses moving.

Mullinax Ford of Central Florida is an Equal Opportunity Employer.