Service Advisor

Lithia & Driveway; Wasilla (AK); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Employee Stock Purchase Plan

Wellness Programs

Job summary

Lithia Chrysler Jeep Dodge Ram of Wasilla is seeking a customer-focused Service Advisor to be the primary contact for service customers, recommending maintenance and guiding them through the repair process. The role emphasizes delivering an exceptional ownership experience and identifying opportunities to add needed services.

The position requires 1+ years of experience, high school diploma or equivalent, and comfort with ADP and dealership software.

Qualifications

• 1+ years of experience as a service advisor or similar role.
• Experience helping customers and delivering an exceptional service experience.
• Comfortable using computers and dealership software systems.

Responsibilities

• Answer calls and greet customers following procedures.
• Identify concerns, assess needs and provide service solutions.
• Walk around vehicles to evaluate service requirements and recommend maintenance.
• Explain costs, timelines and completion dates to customers.
• Secure approval for services and inspections and repair requests.
• Prepare repair orders and service documentation in ADP.
• Coordinate repair activities and communicate progress to customers.
• Provide status updates and manage delivery of vehicles after service.

Skills

Customer service

Communication

Sales skills

Problem solving

Education

High School diploma or equivalent

Tools

ADP system

Dealership software

Job description

Dealership:L0252 Lithia Chrysler Jeep Dodge Ram of WasillaLithia Chrysler Jeep Dodge RAM of WasillaHiring: Service AdvisorPay: $5,000 - $10,000 per month. Commission Earnings Based on Performance and Experience.Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?We are looking for a customer-focused Service Advisor to join our dynamic service team. You will be the primary contact for our service customers, delivering an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you enjoy helping customers, have sales skills, and a desire to grow with an industry-leading organization, we encourage you to apply.What You'll DoAnswer incoming calls and greet customers while following established customer contact procedures.Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.Communicate service recommendations, costs, timelines, and expected completion dates to customers.Secure customer approval for recommended services, multi-point inspections, and any additional repair requests.Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.Provide ongoing status updates throughout the repair process to ensure customers remain informed and engaged.Manage the customer delivery process, including reviewing completed work, explaining services performed, and returning vehicles promptly.Process customer payments, ensure a seamless Sales-to-Service experience, and deliver exceptional customer service from initial contact through vehicle pickup.What You'll Bring1 + years of experienceWe prefer previous Service Advisor experience.Experience helping customers and creating an exceptional service experienceCommunicate with customers and serviceA willingness to jump in where neededA commitment to following through on promisesBasic automotive knowledgeComfortable using computers, technology, and dealership software systemsAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.